Medical Records & Agency File Handler — Hybrid

Express Solicitors Limited; Manchester; Hybrid; GBP 23,000 - 27,000; Full time

Benefits offered by this job

Hybrid working

23 days holiday

Private medical insurance

Gym and wellness benefits

Job summary

Express Solicitors Limited in Manchester seeks a Medical Agency File Handler to join a busy, client‑focused team. You will liaise with solicitors, clients and medical experts to obtain reports, records and invoices, ensuring accuracy and timely progression of cases.

After training, you will manage your own client files, meet high standards, and contribute to efficient case progression in a fast‑paced, hybrid environment with employee benefits and a supportive culture.

Qualifications

• GCSE English and Maths at Grade C or above or equivalent.
• Experience with high-volume admin and client liaison is desirable.
• Familiarity with case management or legal administration is a plus.

Responsibilities

• Instructing experts to provide reports and maintain open communication about appointments and information.
• Obtaining medical records from hospital trusts, GP surgeries, and other providers.
• Sourcing suppliers, arranging rehabilitation appointments and investigations.
• Obtaining quotations and invoices from experts and rehabilitation providers.
• Providing breakdowns of agency work and chasing payments with the in-house cost team.
• Quality checking, processing incoming mail and expert reports into case management systems.
• Recording time spent on activities in the case management system.

Skills

Written and spoken English

Customer service

Attention to detail

Education

GCSE English & Maths (Grade C or equivalent)

Tools

Microsoft Office (Word, Outlook)

Job description

Express Solicitors Limited in Manchester seeks a Medical Agency File Handler to join a busy, client‑focused team. You will liaise with solicitors, clients and medical experts to obtain reports, records and invoices, ensuring accuracy and timely progression of cases.

After training, you will manage your own client files, meet high standards, and contribute to efficient case progression in a fast‑paced, hybrid environment with employee benefits and a supportive culture.