Medical Receptionist (Part Time)

Attenborough Surgery; Bushey; On-site; GBP 20,000 - 25,000; Part time

Job summary

A local healthcare provider in Bushey is seeking a part-time Medical Receptionist. The role focuses primarily on phone work and includes greeting patients, managing appointments, and processing requests. Ideal candidates should have call center experience and a positive attitude, contributing to a smooth-running practice. This position offers a collaborative team environment and the opportunity to support patient care.

Qualifications

• Able to work set shifts and days according to Surgery requirements.
• Minimum of 3 half days availability.
• Good communication skills for dealing with patients.

Responsibilities

• Receive, assist and direct patients to the appropriate service.
• Greeting and directing patients as they arrive for appointments.
• Processing repeat prescription requests.
• Making appointments for practice patients.

Skills

Call Centre experience

Team working

Positive attitude

General Practice Reception background

Experience with EMIS

Job description

Medical Receptionist – Part Time

We are seeking part‑time Medical Receptionists to join our team at the surgery, due to our continued increase in volume of calls and new patient registrations. This role involves 95% phone work and a small amount of admin related to the calls taken.

Responsibilities

• Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
• Greeting and directing patients as they arrive for appointments.
• Dealing with telephone requests and enquiries.
• Processing repeat prescription requests.
• Making appointments for practice patients with the appropriate Health Care professional.
• Processing requests for home visits.
• Taking and delivering messages.
• Processing non NHS claim forms and private referral letters.
• Collection of Fees for non‑NHS work.
• Updating patient computer records as required.
• Informing patients the results of test and investigations.
• Filing of manuscript information, and maintenance of patients medical records.
• Testing the clarity of the telephone message in accordance with Practice procedures.
• Securing the practice premises and setting the alarm at close of day in accordance with Practice procedures.
• Receiving specimens from patients, and batch delivery to collection point.
• Other one‑off essential duties deemed necessary to ensure the smooth running of the Practice (eg. tidying the workplace, assisting the doctors, etc).

Qualifications

• Call Centre experience.
• Able to work set shifts and days according to Surgery requirements and a minimum of 3 half days.
• A positive can‑do attitude together with good team working.
• A background in General Practice Reception would be an advantage but is not essential.
• Experience with EMIS would be an advantage but is not essential.

Four sites with 5 GP Partners and 19 Salaried GPs.

About Us

Attenborough Surgery aims to care for all patients equally with a high standard of effective, safe and appropriate treatment. We aim to offer a wide range of responsive medical services for all sections of the population whilst respecting the individual needs and dignity of our patients.

Website: www.attenboroughsurgery.co.uk – services and profiles on our GPs and other clinicians.