Medical Receptionist & Care Navigator

Carterknowle & Dore Medical Practice; Sheffield; On-site; GBP 10,000 - 40,000; Part time

Job summary

A medical practice in Sheffield is seeking a team member to support patient care navigation, including appointment booking and processing prescription requests. You will join a dedicated team, engaging with both patients and healthcare staff, while handling general office administration tasks. Full training is provided to new members. This role requires confidence in computer use, flexibility, and a passion for helping others. Starting pay is £12.21 per hour depending on experience.

Benefits

Regular breaks with snacks and beverages

Mentorship for new employees

Optional social events

Qualifications

• No additional essential qualifications are required.
• Previous experience in a GP practice/NHS is advantageous but not essential.

Responsibilities

• Offer care navigation to patients and book appointments.
• Complete prescription requests and general office duties.
• Support the Admin and healthcare team.

Skills

Computer use

Flexibility

Communication

Care navigation

Job description

An exciting opportunity has arisen to work within the medical practice team, offering face to face and telephone contact with patients and working alongside our friendly reception / care navigation team and the wider spread clinical and administrative staff.

Main duties of the job

The main duties of the role are to offer care navigation to patients, including appointment booking and triage, completing prescription requests, general office duties such as photocopying, filing and scanning letter, secretarial duties like completion of referrals.

About us

We are a long standing, busy Medical Practice based in south-west Sheffield providing care to over 13,000 patients. The practice has an excellent team morale, we all work extremely hard within the busy environment to ensure the best care is provided to all our patients. The practice has a commitment to support the wellbeing of our team. You can enjoy regular breaks with fresh snacks available along with a range of beverages in our calm room. Our team also arrange a variety of optional social team events both in and out of work.

Job responsibilities

The role involves daily face-to-face and telephone contact with patients, working within our friendly Reception & Care Navigation team. Supporting and liaising with our Admin and healthcare team of over forty people.

You will be trained to:

• Offer Care Navigation to patients, obtaining information in order to ensure you arrange the most appropriate care for patients.
• Complete prescription requests.

You will also be involved in general office administration - processing tasks from clinical staff within the practice, scanning letters, filing, and photocopying.

We are looking for somebody that is flexible and adaptable; confident in computer use and with a passion for helping and supporting patients.

Full training programme offered - this is both internal and external and is fully funded and supported by the practice. Our new team members will be supported by a mentor.

Person Specification

Qualifications

• No additional essential qualifications are required.

Experience

• Previous experience working within a GP practice or the NHS however this is not essential and we are able to provide a robust training plan for all staff including those without experience.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Depending on experienceStarting from £12.21 depending upon experience