Medical Receptionist - Care Navigator

NHS; Portsmouth; On-site; GBP 22,000 - 26,000; Full time

Job summary

A healthcare organization in Portsmouth is seeking an experienced Care Navigator - Receptionist to join their team. This role involves assisting patients in accessing services, managing appointments, and facilitating communication across healthcare teams. The ideal candidate will possess strong communication and organizational skills, a good standard of education, and ideally prior experience in a healthcare setting. Full training will be provided for suitable candidates.

Qualifications

• Previous experience in a GP practice or healthcare setting is preferred.
• Understanding of care navigation principles and patient signposting.
• Knowledge of NHS policies, procedures, and referral pathways.
• Experience handling confidential information in line with GDPR.

Responsibilities

• Assist patients in accessing appropriate services.
• Facilitate effective communication between patients and healthcare teams.
• Manage appointments including booking, cancelling, and amendments.
• Secure the premises and ensure compliance with procedure.

Skills

Excellent communication and interpersonal skills

Ability to work under pressure

Flexibility and reliability

Empathy towards service users

Organisational and administrative abilities

Education

Good standard of general education

Standard grade English or equivalent

Standard grade mathematics or equivalent

Tools

SystmOne

Job description

We are looking for an experienced Care Navigator - Receptionist to join our hard-working team. We are a smallfriendly surgery based in Portsmouth. welook after approximately 9750 patients. If you can work under pressure to highstandards and have excellent interpersonal and communication skills, we wouldlike to hear from you!

The successful candidates will demonstrateexcellent communicate skills across multiple methods of communication, be ableto work under pressure, be flexible, reliable, and empathetic to our serviceusers needs and ideally have previous NHS experience (but not essential asfull training will be given).

Main duties of the job

• Receive, assist, signpost patients in accessing the appropriate service or healthcare professional
• Offer general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone, website or email service.
• Deal with all general enquiries including booking, cancelling, and amending appointments
• Facilitate effective communication between patients, members of the primary health care team, secondary care, and other associated healthcare agencies
• Ensure urgent and home visit requests are recorded and acted upon appropriately to ensure timely care for patients
• Receive and make telephone calls as required
• Promote online services to patients
• Advise patients of relevant charges for private services
• Take payment and issue receipts for any chargeable services, ensuring accurate record keeping and informing patients when a charge is likely for work undertaken.
• Ensure all messages and communications received are accurate and delivered promptly.
• Receive and disseminate incoming mail as appropriate
• Ensure any safeguarding report requests are passed to the appropriate clinician in a timely manner
• Open and close premises in line with procedure including activation/deactivation of alarm.
• Retrieve and file patients notes as appropriate, ensuring filing is completed in accordance with local policy

About us

Kirklands Surgery is aforward-thinking, patient-centred GP practice committed to deliveringhigh-quality healthcare to our community. We pride ourselves on beingproactive, inclusive, and responsive to the evolving needs of both our patientsand our team.

Our practice is built on strong values of collaboration,innovation, and compassion. We embrace new technologies, support professionaldevelopment, and foster a positive working environment where every team memberis valued.

Were currently looking to welcome a new staff member who sharesour dedication to excellent care and teamwork. If youre enthusiastic,adaptable, and eager to contribute to a dynamic practice, wed love to hearfrom you.

Job responsibilities

Job Description

• Receive, assist,signpost patients in accessing the appropriate service or healthcare professional
• Offer general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone, website or email service.
• Deal with all general enquiries including booking, cancelling, and amending appointments
• Facilitate effective communication between patients, members of the primary health care team, secondary care, and other associated healthcare agencies
• Ensure urgent and home visit requests are recorded and acted upon appropriately to ensure timely care for patients
• Receive and make telephone calls as required
• Promote online services to patients
• Advise patients of relevant charges for private services
• Take payment and issue receipts for any chargeable services, ensuring accurate record keeping and informing patients when a charge is likely for work undertaken.
• Ensure all messages and communications received are accurate and delivered promptly.
• Receive and disseminate incoming mail as appropriate
• Ensure any safeguarding report requests are passed to the appropriate clinician in a timely manner
• Open and close premises in line with procedure including activation deactivation of alarm.
• Retrieve and file patients notes as appropriate, ensuring filing is completed in accordance with local policy
• Ensure the premises are completely secure. Report any security issues accordingly.

Person Specification

Qualifications

• Person Specification
• Good standard of general education Essential
• Standard grade mathematics or equivalent Essential
• Standard grade English or equivalent Essential
• Previous experience working in a GP practice or healthcare setting
• Familiarity with clinical systems such as SystmOne
• Understanding of care navigation principles and patient signposting
• Knowledge of NHS policies procedures, and referral pathways
• Experience handling confidential information in line with GDPR
• Ability to manage challenging conversations with empathy and professionalism
• Awareness of safeguarding and patient confidentiality protocols
• Flexibility to adapt to changing priorities and service demands
• Commitment to continuous professional development

Experience

• Excellent communication and interpersonal skills
• Strong organisational and administrative abilities
• Confident using IT systems and able to learn new software
• Ability to work under pressure in a busy environment
• High level of accuracy and attention to detail
• Professional courteous, and empathetic manner
• Ability to maintain confidentiality and handle sensitive information appropriately
• Flexible and adaptable approach to work
• Team player with a proactive attitude
• Commitment to providing high quality patient care
• Previous experience working in a GP practice or healthcare setting
• Familiarity with clinical systems such as or SystmOne
• Understanding of care navigation principles and patient signposting
• Knowledge of NHS policies procedures, and referral pathways
• Experience handling confidential information in line with GDPR
• Ability to manage challenging conversations with empathy and professionalism
• Awareness of safeguarding and patient confidentiality protocols
• Flexibility to adapt to changing priorities and service demands
• Commitment to continuous professional development

Experience

• Excellent communication and interpersonal skills
• Strong organisational and administrative abilities
• Confident using IT systems and able to learn new software
• Ability to work under pressure in a busy environment
• High level of accuracy and attention to detail
• Professional courteous, and empathetic manner
• Ability to maintain confidentiality and handle sensitive information appropriately
• Flexible and adaptable approach to work
• Team player with a proactive attitude
• Commitment to providing high quality patient care
• Previous experience working in a GP practice or healthcare setting
• Familiarity with clinical systems such as or SystmOne
• Understanding of care navigation principles and patient signposting
• Knowledge of NHS policies procedures, and referral pathways
• Experience handling confidential information in line with GDPR
• Ability to manage challenging conversations with empathy and professionalism
• Awareness of safeguarding and patient confidentiality protocols
• Flexibility to adapt to changing priorities and service demands
• Commitment to continuous professional development

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.