MEDICAL RECEPTIONIST/ADMINISTRATOR PART TIME

NHS; Caerphilly; On-site; GBP 24,000 - 26,000; Part time

Job summary

A healthcare provider in Caerphilly is looking for a part-time Medical Receptionist/Administrator to join their committed team. Successful candidates will possess strong computer skills, experience in a public reception environment, and the ability to work under pressure. The role includes handling appointments, coordinating requests, and providing clerical assistance. A flexible approach to working hours is essential. Competitive salary and NHS pension included.

Benefits

Generous employer pension contribution

Qualifications

• Experience of working in a public reception environment.
• Experience of telephone switchboard operation.
• Experience of dealing with the public/patients.

Responsibilities

• Opening/locking up of practice premises.
• Maintaining and monitoring the practice appointments system.
• Processing personal and telephone requests for appointments.

Skills

Excellent keyboard and computer skills

Advanced numeracy skills

Flexible working hours

Tools

EMIS WEB clinical system

Microsoft Office software

Job description

MEDICAL RECEPTIONIST/ADMINISTRATOR PART TIME

Nantgarw Road Medical Centre is looking for a part time (26 hours over 5 days plus cover) receptionist/administrator to work with our hard working, committed and friendly team.

Main duties of the job

Candidates must be computer literate and have a good telephone manner and the ability to work under pressure.

We need a candidate who has flexibility, and is able to work 5 shifts a week within our opening hours (8am - 6.30pm Monday - Friday).

Previous experience in a surgery or NHS environment and experience of EMISweb or Vision computer system a distinct advantage. Duties include answering the telephone, booking appointments, patient follow up for test results, coordination of requests for medical reports, stationery ordering, processing of incoming correspondence.

About us

We are a 4 partner / 9 GP training practice (with three trainers) working from a modern premises close to the A470, and a branch surgery in the Aber Valley.

We offer a supportive environment, and good working facilities.

Job responsibilities

• Opening up/locking up of practice premises and maintaining security in accordance with practice protocols
• Maintaining and monitoring the practice appointments system
• Acting on tasks sent by GPs arranging patient follow up
• Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are care navigated to the appropriate healthcare professional
• Processing and distributing incoming (and outgoing) mail. Including sending post on rota
• Taking messages and passing on information
• Filing and retrieving paperwork
• Processing repeat prescriptions in accordance with practice guidelines
• Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
• Sorting, scanning, workflow of incoming post
• New patient signposting regarding 'unhealthy behaviours'
• Workflow administration
• Care navigation
• Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
• Providing clerical assistance to practice staff as required from time to time
• Ordering, re-ordering and monitoring of stationery and other supplies
• Following emergency procedures, and identifying risks within the surgery environment
• Any other duty applicable to grade, as requested by Practice Manager or deputy

Experience

• Experience of working in a public reception environment
• Experience of telephone switchboard operation
• Experience of EMIS WEB clinical system or another GP system
• Experience of Microsoft Office software
• Experience of dealing with the public/patients

Knowledge/Skills

• Advanced numeracy skills
• Excellent keyboard and computer skills

Qualities/Attributes

• An understanding, acceptance and adherence to the need for strict confidentiality
• Ability to use own judgement, resourcefulness and common sense
• Ability to work without direct supervision and determine own workload priorities
• Ability to work as part of an integrated multi-skilled team
• Pleasant and articulate
• Able to work under pressure
• Able to work in a changing environment
• Able to use own initiative

Other

• Flexibility of working hours / able to work at the desired times
• Experience of Primary Care

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Practice Manager/Deputy Practice Manager

£24,038 to £25,149 a year pro‑rata + NHS pension with generous employer contribution.