Medical Receptionist / Administrator

NHS; Widnes; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare organization in Widnes is looking for a Medical Receptionist / Administrator. The role involves greeting patients, booking appointments, and handling administrative tasks in a busy reception environment. Candidates should have strong communication skills, experience in administration, and must possess relevant qualifications. This role offers the opportunity to work in a fast-paced healthcare setting.

Qualifications

• Minimum of two years experience in an administrative role.
• Experience working in a customer-facing environment.
• Experience in a clinic or office environment.
• Medical Secretarial experience preferred.
• Previous experience of supervising staff and conducting reviews.

Responsibilities

• Greet patients and direct them to their appointments.
• Manage the reception desk duties including booking and amending appointments.
• Provide efficient administrative support to clinicians.
• Handle patient transactions and manage cash processing.

Skills

Microsoft Word proficiency

Excellent customer service skills

Strong organisational abilities

Effective communication skills

Ability to handle patient enquiries

Education

4 GCSEs at grade C or above including Maths and English

RSA Level III in typing or equivalent

ECDL or equivalent

NVQ 3 in Business Administration or Customer Care

Tools

Appointment booking systems

Job description

Medical Receptionist / Administrator

The closing date is 18 November 2025

The Successful post holder is to be a first point of contact at a busy reception, where they will greet patients, staff, service users. The postholder will be involved in the day to day running of the reception ensuring that patients are directed to their appointments in a timely manner.

Main duties of the job

The Successful Candidate will work in Widnes HCRCas part of our busy Reception Team

Ensuring Patients arrived onsystems in a timely manner, referrals are actioned promptly, appointmentsbooked as appropriate. Accurate, timely admin support to be provided to clinicians.

Transactions and payments taken for Prescriptions both by card or cash and this is to be collated at the end of each day. Fire warden responsibilities

About us

Flexible working will be considered for all roles.

Unfortunately, we do not hold a sponsor licence for working Visas.

At Bridgewater, our PEOPLE values shape how we deliver our NHS services in your local community.

They help us deliver our mission to improve local health and promote wellbeing in the communities we serve.

After all, values are about people and they were created in partnership with our staff to reflect what they felt was important to them

Here at Bridgewater our shared values flow through the organisation.

P- Person-centred-We are passionate about individual needs and promote independence in the healthcare we provide.

E- Empowered- We empower our people and encourage new ideas to deliver and create improvements in community care.

O- Open and Honest -We behave in a way that develops relationships based on trust, openness, honesty and respect.

P- Professional-We support our people, so everyone has the right skills and training to deliver outstanding patient care.

L- Locally Lead -We are always learning about our communities and show great pride in being a local provider of health and care.

E- Efficient -We use our resources wisely to provide sustainable and value for money healthcare for our patients.

Job responsibilities

The Successful Candidate will work on the main reception desk, where patients arrive for their appointments for all departments within Widnes UTC. Duties will include arriving

patients on the booking system, booking/amending appointments, booking follow up appointments. Answering Emails, dealing with daily tasks and queries, liaising with patients and clinicians both face to face and over the telephone.

They will also cover the general duties of a busy reception. This can be a challenging role at times.

The reception team is a busy department which would suit a candidate who enjoys working in a fast-paced environment.

Sponsorship

• Do you have the right to stay and work in the UK without sponsorship (share-codes will be checked if applicable)

Job Specific Requirements

• The ability to travel independently across the Trust
• The ability to work flexibly in accordance with service needs
• Ability to communicate effectively with people at all levels, overcoming barriers to communication including difficult or challenging conversations.
• Ability to file records at high and low levels which may be unwieldy.
• Self-motivated and able to work under a range of pressures.
• Maintenance of confidentiality and diplomacy at all times.

Skills & Knowledge

• Experience of using Microsoft Word and other Microsoft packages to include external databases and system packages.
• Motivated and able to work as part of a team.
• Ability to work on own initiative.
• Good organiser of self and workload.
• Excellent telephone manner and excellent customer service skills.
• Ability to take and produce meeting notes
• Diary maintenance both electronic and manual.
• Ability to prioritise workload and delegate as necessary.
• Exercise judgement when dealing with patient enquiries analyse and resolve patient problems.
• Ability to analyse and interpret data and extract relevant information and report and act on appropriately.

Experience

• Working within a customer facing environment.
• Minimal two years experience in an administrative role.
• Ability to work to and meet deadlines.
• Experience of working in a pressured environment
• Experience of working in a clinic/ office environment.
• Medical Secretarial experience.
• Previous experience of working within the health or social sector.
• Previous experience of using an appointment booking system.
• Previous experience of supervising staff including the carrying out of Personal Development reviews.

Qualifications

• 4 GCSEs at grade C or above to include Maths and English or Key Skills equivalents.
• RSA Level III in typing or equivalent.
• ECDL or equivalent.
• NVQ 3 in Business Administration or Customer Care

Relationships

• If you are related to a director, or have a relationship with a director or employee of an appointing organisation, please state the relationship.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Bridgewater Community Healthcare NHS Foundation Trust