Medical Receptionist / Administrator

Happy House Surgery; Sunderland; On-site; GBP 10,000 - 40,000; Full time

Job summary

A family practice in Sunderland is seeking a motivated and experienced receptionist/administrator. The role involves effective communication with patients, operational tasks using EMIS, and adherence to confidentiality standards. Ideal candidates will have prior experience in Primary Care, administrative duties, and customer service. The position is permanent, preferably full-time, with salary dependent on experience and offers a supportive environment focused on delivering high-quality care.

Qualifications

• Experience of working in Primary Care, preferably in General Practice.
• Proven experience handling customer interactions.
• Ability to maintain confidentiality and adhere to data protection laws.

Responsibilities

• Answer and direct phone calls using care navigation.
• Assist patients in reception duties both face to face and over the phone.
• Facilitate communication between the Practice and its patients.

Skills

Excellent communication skills

Experience in administrative duties

Customer service experience

Comprehensive IT skills

Knowledge of EMIS

Education

GCSE grade A to C in English and Maths

Tools

EMIS

Job description

We are looking for a highly motivated experienced receptionist/administrator to join our team. Applicants shouldhave excellent communication skills and experience in a general practiceenvironment is preferred.

The post is apermanent position, preferrable full time and salary depends onexperience.

Main duties of the job

Communicating effectively with patients via the phone and face to face, using care navigation principles.

Comprehensive IT skills in order to operate EMIS, booking appointments, sending tasks, managing prescription request, adding patient communication etc.

Confidentiality and data protection.

Ability to adapt to change, patients needs and NHS and Practice expectations.

About us

We are afriendly, family practice offering quality clinical care to over 8000 patients.Our premises is situated on the A690 in Sunderland, easily reached fromthe A19 & A1.

Our team iscomposed of 3 GPs partners, 1 Salaried GP, 4 Nurse Practitioners, 2 PracticeNurses, 1 Nurse Associate, 3 Healthcare Assistants and a team of Administrators.

We are aninclusive, patient focused practice and always striving to provide our patientswith high quality care and our CQC rating is good over all areas.

We operate EMISWeb clinical system and offer a range of appointment types to meet the needs ofour patients.

Job responsibilities

Main Job Tasks and Responsibilities

Answer, screen and transfer inbound phone calls using care navigation

Receive and direct visitors and patients

Assist in reception duties, both face to face and over the telephone.

Take and process requests for appointments, repeat prescriptions, patient registrations, ambulances.

Facilitate communications between the Practice and its patients and the Extended primary Care Team (District Nurses, Health Visitors, Midwives)

Open, sort and distribute incoming correspondence

Create and manage electronic tasks appropriately

Maintain electronic and hard copy filing system

Handle requests for information and data

Adhere to data protection and confidentiality

Resolve administrative problems and enquiries

Prepare and modify documents including correspondence, reports, drafts, memos and emails

Attend relevant courses, meetings or education events in order to carry out duties effectively and efficiently

Comply with Health and Safety procedures

Any other duties that may be reasonably requested by the GP, Practice Manager or Assistant Practice Manager - including managing referrals, scanning, coding, GP2GP links, SARs requests, workflow.

Act in ways that recognise the importance of people's rights, interpreting them in a way that is consistent with procedures

Respect the privacy, dignity, needs and beliefs of patients and carers

Understand basic legal and communication issues regarding child abuse, family violence, vulnerable adults, substance abuse and addictive behaviour

Act as a chaperone if trained.

This job description is intended to provide an outline of the key tasks and responsibilities only. There may be other duties required of the post holder commensurate with the position. The responsibilities may be amended, after discussion with the post holder, to take into account the development of both the post and the practice. All members of staff should be prepared to take on additional duties or relinquish existing duties in order to maintain the effective running of the practice.

Person Specification

Qualifications

• GCSE grade A to C (or equivalent) in English and Maths

Experience

• Experience of working in Primary Care - preferably experience in General Practice
• Experience of administrative duties
• Experience of customer service
• Experience and knowledge of EMIS

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.