Medical Receptionist/Administrator

Croft Medical Centre; Royal Leamington Spa; On-site; GBP 20,000 - 25,000; Full time

Job summary

A local medical practice in Royal Leamington Spa is hiring a Medical Receptionist/Administrator. The role involves managing appointments, assisting patients, and supporting clinical staff. Candidates should have excellent communication skills and experience in a health care setting. This is an essential position for ensuring smooth operation and patient care in the medical practice.

Qualifications

• Educated to GCSE level or equivalent.
• Experience of working with the general public.
• Experience in a health care setting.

Responsibilities

• Maintain and monitor the practice appointment system.
• Answer incoming phone calls, transferring calls where appropriate.
• Signpost patients to the correct service.
• Initiate contact with and respond to requests from patients, team members, and external agencies.

Skills

Excellent communication skills written and oral

Clear, polite telephone manner

Competent in the use of Office and Outlook, EMIS

Effective time management

Planning & Organising

Ability to work as a team member and autonomously

Good interpersonal skills

Problem solving & analytical skills

Ability to follow policy and procedure

Education

GCSE Mathematics & English C or above

AMSPAR Receptionists Qualification

NVQ Level 2 in Health and Social Care

Tools

Office

Outlook

EMIS

Job description

Tobe responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing of information and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers. Dealing with daily post, scanning letters to patient notes, completing registrations and answering emails from outside agencies and patients.

Main duties of the job

Answering calls, booking appointments, answering patient queries, dealing with face to face enquiries from patients. Dealing with external agency queries. Daily admin tasks.

Job Title

Medical Receptionist/Administrator

Line Manager

Reception Manager

Accountable to

Operations Manager

Primary Responsibilities

• Maintaining and monitoring the practice appointment system
• Process personal, telephone and electronic requests for appointments
• Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
• Signpost patients to the correct service
• Initiating contact with and responding to, requests from patients, team members and external agencies
• Read code data on EMIS
• Photocopy documentation as required
• Data entry of new and temporary registrations and relevant patient information as required
• Input data into the patient healthcare records as necessary
• Direct requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team
• Manage all queries as necessary in an efficient manner
• Carry out system searches as requested
• Maintain a clean, tidy, effective working area at all times
• Monitor and maintain the reception area and notice boards
• Support all clinical staff with general tasks as requested

Secondary Responsibilities

• Partake in audit as directed by the audit lead
• Action incoming faxes when necessary
• Scanning of patient related documentation and attaching scanned documents to patients healthcare records
• Complete opening and closing procedures in accordance with the duty rota
• As required support the prescription clerk in the management of repeat prescriptions, ensuring they are processed accurately and efficiently
• Ordering and monitoring of stationery supplies

Qualifications

• Qualifications Essential: Educated to GCSE level or equivalent, GCSE Mathematics & English C or above, AMSPAR Receptionists Qualification, NVQ Level 2 in Health and Social Care
• Qualifications Desirable: None listed
• Experience Essential: Experience of working with the general public, Experience of administrative duties, Experience of working in a health care setting
• Experience Desirable: None listed
• Skills Essential: Excellent communication skills written and oral, Clear, polite telephone manner, Competent in the use of Office and Outlook, EMIS, Effective time management Planning & Organising, Ability to work as a team member and autonomously, Good interpersonal skills, Problem solving & analytical skills, Ability to follow policy and procedure
• Skills Desirable: None listed
• Personal Qualities Essential: Polite and confident, Flexible and cooperative, Motivated, Forward thinker, High levels of integrity and loyalty, Sensitive and empathetic in distressing situations, Ability to work under pressure
• Personal Qualities Desirable: None listed
• Other requirements Essential: None listed
• Other requirements Desirable: Flexibility to work outside of core office hours

Equality, Diversity & Inclusion (EEI) statement

A good attitude and positive action towards ED&I creates an environment where all individuals are able to achieve their full potential. Creating such an environment is important for three reasons: it improves operational effectiveness, it is morally the right thing to do, and it is required by law. Patients and their families have the right to be treated fairly and be routinely involved in decisions about their treatment and care. They can expect to be treated with dignity and respect and will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Patients have a responsibility to treat other patients and our staff with dignity and respect. Staff have the right to be treated fairly in recruitment and career progression. Staff can expect to work in an environment where diversity is valued and equality of opportunity is promoted. Staff will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Staff have a responsibility to ensure that you treat our patients and their colleagues with dignity and respect.