Medical Receptionist / Administrator

York Street Medical Practice; Cambridge; On-site; GBP 20,000 - 25,000; Full time

Job summary

A medical practice in Cambridge is seeking a dedicated medical receptionist/administrator to join their team. This full-time position involves a variety of responsibilities from answering calls to managing patient records. The ideal candidate will have excellent communication and customer service skills, a can-do attitude, and familiarity with IT systems. Experience in a healthcare setting is preferred. Join this friendly team and contribute to the care of their vibrant patient community.

Benefits

Positive work environment

Opportunities for professional development

Good work-life balance

Qualifications

• Previous experience in public service.
• Demonstrated ability to work with confidential information.
• Experience in an administrative role.

Responsibilities

• Receive and make calls for patient inquiries.
• Assist patients with appointment bookings.
• Process prescriptions and manage patient records.

Skills

Customer service

Communication skills

IT literacy

Clerical skills

Telephony skills

Education

GCSE in English and Maths

Tools

Microsoft Office Suite

Job description

We are looking for a medical receptionist/administrator to join our friendly team.

The role is a varied and exciting position, ranging from reception to administrative responsibilities of a busy GP practice. You will need to have good customer service and communication skills. We like a positive can-do attitude. If you have IT skills and ideally knowledge of MS Office, along with previous experience of assisting the public, then we would like to receive an application from you. Previous experience of working within a NHS setting is desirable.

We are looking for a full time or 2x part time candidates. Working hours to be discussed but will range from 8.30am-6.30pm.

Main duties of the job

Your main duties will include but are not limited to:

• Receive and make telephone calls
• Attend to patients at the front desk
• Assist with queries from patients and other medical professionals
• Using a computer clinical system to process prescriptions, registrations, booking and amending appointments and other administrative tasks.
• Opportunity to progress learning on more specialised areas such as e referrals, summarising, medical reports, childhood immunisations and cervical screening administration

About us

YorkStreet Medical Practice is a vibrant Cambridge city centre GP Surgery caring for 11,000 patients. We strive to be a learning organisation, promote a good work life balance and have a lovely working environment. We are looking for a friendly and reliable individual to join our multi-skilled administration team.

Job responsibilities

Job responsibilities

• Dealing with patients, visitors and other health professionals either in person or on the telephone.
• Assisting patients with enquires regarding results of tests, prescriptions and appointment bookings.
• Scanning and processing documents into patients records
• Issuing repeat prescriptions and dealing with enquiries relating to prescriptions
• Entering new patient registrations and updating patient information onto the clinical system
• Processing patients records when they register and leave the Practice.
• Processing of internal messages and tasks.
• Processing referrals, smear invites and summarising patients records.
• Work closely with the GPs, Practice Management and other members of the Practice Team to contribute to planning, developing and implementing changes within the practice.
• Administrative tasks as appropriate and directed by the Senior Patient Care Co-ordinator or Assistant Practice Manager.
• Maintaining patient confidentiality at all times.

Personal and people development

• Keeping up to date with mandatory training
• Develop, apply and share with the team, your own areas of knowledge and expertise
• Continually seek ways of improving procedures and workflows to improve effectiveness of our team

Health, safety and security

• Adhere the Practice procedures for Health & Safety and infection control. Duties include unlocking and securing the Practice at appropriate times, when allocated to do so.

Equality and diversity

• Act in ways that recognise the importance of people's rights, interpreting them in a way that is consistent with Practice procedures
• Respect the privacy, dignity, needs and beliefs of patients, carers and colleagues.
• Train and act as a chaperone if requested to do so.

Any other duties

• Any duties commensurate with the role.
• Attend regular Staff meetings.

Person Specification

Qualifications

• GCSE in English and Maths
• Able to demonstrate numeracy, written and spoken English

Experience

• Previous working with serving the public
• Demonstrate previous working on computer
• Display previous administration work
• Work within a health setting
• Previous work with confidential information

Qualities/Attributes

• Evidence of working as a team member
• Show ability to follow policy & procedures

Knowledge and Skills

• Demonstrate IT literacy
• a.Interpersonal
• b.Telephony
• Demonstrate clerical skills
• Previous work with Microsoft office suite

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.