Medical Receptionist/Admin

Brook Street; Northern Ireland; On-site; GBP 10,000 - 40,000; Part time

Job summary

A recruitment agency is seeking a professional Receptionist/Administrator to support a busy medical practice in Belfast. This part-time role involves greeting patients, managing appointments, and providing essential administrative support. Ideal candidates will have previous customer-facing experience and strong IT skills. Flexible working hours with a pay rate of £12.50 per hour. Temporary cover with a possibility of extension.

Qualifications

• Previous experience in a customer-facing or administrative role.
• Strong organisational skills and attention to detail.
• Ability to work effectively in a fast-paced environment.

Responsibilities

• Greet and assist patients and visitors professionally.
• Answer telephone calls and take accurate messages.
• Manage patient appointments using the clinical system.
• Maintain and update patient records accurately.

Skills

Customer-facing experience

Excellent communication skills

System knowledge with Vision

Organisational skills

IT skills

Flexible working approach

Job description

Receptionist/Administrator

We are seeking a professional, reliable, and friendly Receptionist/Administrator to join our client to support a busy medical practice based in Belfast. The successful candidate will play a key role in providing high-quality front-of-house service to patients and delivering essential administrative support to the clinical and management team.

Position Details

This is a part-time position, working 3 days per week, with flexibility required to provide cover across the full working week when needed (e.g., for holiday or sickness cover).

This is a 4-week temporary cover (Possible extension).

Duties

• Greet and assist patients and visitors in a courteous and professional manner.
• Answer telephone calls promptly, directing calls appropriately or taking accurate messages.
• Book, amend, and cancel patient appointments using the clinical system.
• Check in patients for appointments and manage patient flow in the waiting area.
• Handle patient enquiries in person, by phone, or email.
• Process prescription requests and repeat prescriptions in line with practice protocols.
• Ensure the reception area is tidy, welcoming, and well-stocked with relevant information.

Administrative Duties

• Maintain and update patient records accurately and confidentially.
• Manage incoming and outgoing correspondence, including scanning and filing documents.
• Assist with administrative tasks such as recalls, registration of new patients, and responding to emails.
• Liaise with clinical staff, external agencies, and other healthcare providers.
• Support the Practice Manager and clinical team with general administrative duties as required.
• Ensure adherence to confidentiality, GDPR, and safeguarding protocols at all times.

Person Specification

• Previous experience in a customer-facing or administrative role.
• Excellent communication and interpersonal skills.
• System knowledge with Vision
• Strong organisational skills and attention to detail.
• Ability to work effectively in a fast-paced and sometimes pressured environment.
• Competent IT skills including use of email, word processing, and databases.
• Flexible approach to working hours and tasks.

Working Hours

Monday-Friday, 8:30am - 18:00pm (Flexible with start and finish time)

Pay Rate

£12.50p/h (Weekly Pay)

Brook Street NMR is acting as an Employment Business in relation to this vacancy.