Medical Receptionist/Admin

Pelaw Medical Practice; Gateshead; On-site; GBP 20,000 - 25,000; Full time

Job summary

A well-established GP Practice is seeking a receptionist responsible for managing the front desk, greeting patients, handling appointments, and supporting administrative tasks in a healthcare environment. The ideal candidate should have experience in a medical setting and hold GCSEs in Maths and English. This role requires strong organizational and communication skills, with a preference for familiarity with EMIS Clinical System.

Qualifications

• A good standard of education, preferably GCSE Maths and English at Grade C or above.
• Experience of working in General Practice or a healthcare setting.
• Experience of administrative duties is essential.

Responsibilities

• Manage the front desk on reception, greeting patients and handling appointments.
• Ensure patient confidentiality and comply with data protection laws.
• Schedule, reschedule, and cancel appointments using EMIS software.
• Liaise between patients, clinicians, and external healthcare providers.

Skills

Communication skills

Organizational skills

Customer service

Attention to detail

Education

GCSE Maths and English at Grade C or Functional Skills Level 2

Tools

EMIS Web Clinical System

Job description

30 hours per week required over 4 working days (Mon-Fri) including one early morning start and one late night finish.

Responsible for managing the front desk on reception. Greeting patients, handle appointments, manage patient records, and support healthcare professionals by ensuring the administrative side of the service runs efficiently and professionally.

Main duties of the job

Greet and welcome patients in a friendly and professional manner.

Check patients in and out for appointments.

Handle enquiries in person, over the phone, or via email.

Ensure patient confidentiality and comply with data protection laws.

Assist patients with forms, registration, and online services.

Schedule, reschedule, and cancel appointments using clinical software EMIS.

Manage waiting lists and reminders for follow-up appointments.

Coordinate with clinicians to ensure appointment slots are used efficiently.

Maintain and update patient records accurately.

File, scan, and distribute correspondence, test results, and referrals.

Process repeat prescription requests in line with practice protocols.

Handle incoming and outgoing mail and emails.

Support the team with data entry, audits, and reporting tasks.

Liaise between patients, clinicians, and external healthcare providers (e.g., hospitals, pharmacies).

Relay messages promptly and accurately.

Handle urgent requests or queries calmly and efficiently.

About us

Pelaw Medical Practice is a well-established GP Practice, who offer outstanding care to our patients and staff. We also work collaboratively with our Neighbouring Practices, Community & Voluntary Sector Colleagues, to support and deliver services to our patients in the community.

We are a GMS Practice. Practice list size 5400 patients. Fully computerised-EMIS Web Clinical System. High QOF/Enhanced Service achievers. CQC Rating overall good.

The Team:

Job responsibilities

The receptionist will be responsible for undertaking a wide range of receptionduties and the provision of general support to the multidisciplinary team. Duties can include, but are not limited to,greeting and directing patients, the effective use of the appointment system,booking appointments, the processing of information (electronic and hard copy)in a timely manner and in accordance with current policies, assisting patientsas required and supporting the administration team with patient registration.

The post-holder will act as the central point of contact forpatients, be responsible for the distribution of information, messages andenquiries for the clinical team, liaise with multi-disciplinary team membersand external agencies such as secondary care and community serviceproviders.

The Receptionist will support staffwith the distribution of information, messages and enquiries for the clinicalteam, liaising with multidisciplinary team members and external agencies suchas secondary care and community service providers.

The post-holder will be an integralpart of the general practice team.

Person Specification

Qualifications

• A good standard of education with an expectation of having both GCSE Maths and English at Grade C (Level 4) or above, or Functional Skills Level 2 in Maths and English
• Experience of working in General Practice
• Experience of working in a healthcare setting
• Experience of administrative duties

Experience

• Experience of working in General Practice
• Experience of working in a healthcare setting