Medical Receptionist

NHS; Wigan; On-site; GBP 18,000 - 25,000; Full time

Job summary

A healthcare organization in Wigan is seeking a skilled medical receptionist to join their friendly team. The ideal candidate should possess strong organisational, communication, and interpersonal skills. Responsibilities include managing patient inquiries, supporting clinical workflows, and maintaining confidentiality. Experience in administration and familiarity with relevant IT systems are advantageous, but training will be provided.

Qualifications

• Experience in a similar role preferred.
• Ability to handle various administrative tasks.
• Must understand the need for strict confidentiality.

Responsibilities

• Answer phone calls, emails, and online requests.
• Direct patients to appropriate services or clinicians.
• Assist with managing appointments and patient check-in.

Skills

Organisational skills

Communication skills

Interpersonal skills

IT skills

Experience with EMIS WEB

Experience with Ask My GP systems

Education

Good standard of education

Tools

EMIS WEB

Ask My GP systems

Job description

We have an opportunity for a medical receptionist to join our friendly team at Hindley Health Centre.

Ideally the successful candidate will have experience in a similar role. Excellent organisational skills, communication and interpersonal skills are essential, along with the ability to work as part of a team.

Good IT skills and experience of EMIS WEB and Ask My GP systems are desired, but, not essential as full training will be provided.

To apply please send a CV with a covering letter to Rachael Smith, Assistant Practice Manager, Hindley Health Centre or email to [e-mail]

Main duties of the job

Patient Contact and Communication.

Answer phone calls, emails, and online requests.

Direct patients to the most appropriate service or clinician.

• Provide information to patients on services and appointments.
• Process registrations and deductions.
• Handle document workflow, coding and filing.
• Support chronic disease invitations.
• Assist with repeat prescribing processes.
• Greet and check in patients, manage appointment bookings.
• Support the smooth running of daily clinics.
• Maintain confidentiality and GDPR compliance
• Work flexibly to support other areas of the practice
• Provide cover for colleagues' annual leave / sickness.

About us

Dr Tun & Partners has 4 GP partners, 1 ANP, 4 Practice Nurses and serves 7500 patients. We are part of Hindley PCN and have a number of additional roles working within the practice including a GPA who works closely with and is supported by the administrative/reception staff.

As a forward-thinking practice, we require a similarly motivated and enthusiastic receptionist to join our friendly and supportive team.

Job responsibilities

The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the senior receptionist/practice managers, dependent on current and evolving practice workload and staffing levels:

• Opening up/locking up of practice premises and maintaining security in accordance with practice protocols
• Maintaining and monitoring the practice appointments system
• Processing personal and telephone requests for appointments, visits and telephone consultations, and ensuring callers are directed to the appropriate healthcare professional
• Processing and distributing incoming (and outgoing) mail
• Taking messages and passing on information
• Filing and retrieving paperwork
• Processing repeat prescriptions in accordance with practice guidelines
• Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
• Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
• Clearing and re-stocking of consulting rooms as required
• Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying and scanning
• Ordering, re-ordering and monitoring of stationery and other supplies
• Dealing with clinical waste
• Provision of refreshments for staff and visitors as required; and keeping the kitchen area clean and tidy
• Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter

Person Specification

Qualifications

• Previous admin experience.
• A good standard of education.
• A good standard of computer literacy.
• Ability to use own judgement and resourcefulness.
• Ability to work as part of an integrated, multi-skilled team.
• The ability to work under pressure in a rapidly-changing environment.
• Understanding acceptance and adherence to the need for strict confidentiality.