Medical Receptionist

Premier Medical Centre; Wembley; On-site; GBP 20,000 - 26,000; Full time

Job summary

A local healthcare practice in Wembley is seeking a Receptionist to manage patient interactions and support clinical staff. The role requires excellent communication and organizational skills, as well as the ability to maintain confidentiality. Candidates should have prior experience in a busy reception environment and familiarity with EMIS systems. This position offers opportunities for professional growth in a supportive atmosphere.

Qualifications

• Experience of working in a busy reception or administrative environment.
• Ability to maintain patient confidentiality and data protection standards.
• Good organizational and time management skills.

Responsibilities

• Ensure all visitors and callers are greeted professionally.
• Manage the flow of patients arriving at the reception desk.
• Process appointments using EMIS.

Skills

Communication skills

Organizational skills

IT skills

Patient-focused attitude

Ability to multitask

Education

GCSE grade AC in English and Maths

NVQ Level 2 or 3 in Customer Service or Business Administration

Tools

Microsoft Office

EMIS Web

Job description

At Premier Medical Centre, our team is our greatest asset. We are dedicated to providing exceptional healthcare, and that starts with recruiting professionals who share our passion for excellence.

When you join our team, you become part of a supportive, dynamic, and forward-thinking environment where Teamwork, Respect, Innovation, and Education are at the heart of everything we do.

We seek individuals who not only bring expertise and dedication but also align with our values. Our selection process ensures a strong team fit, fostering collaboration and professional growth.

If you’re looking for a career where you can make a real impact while developing your skills in an innovative and respectful workplace, we’d love to hear from you.

Join us and be a part of something meaningful

Main duties of the job

KEY RESPONSIBILITIES:

• To ensure that all visitors and telephone callers to the practice are greeted professionally.
• To ensure all telephone calls are managed appropriately.
• To manage the flow of patients arriving at the reception desk, for appointments, prescriptions or queries.
• To ensure the clinical staff receive medical records as requested.
• To ensure that repeat prescriptions are generated accurately and efficiently, within the 48 hours specified by the practice.

KEY TASKS:

• Greeting and booking in or patients for surgeries and clinics.
• Dealing with patient enquiries efficiently and courteously.
• The receiving and recording of telephone messages taking appropriate action.
• Making appointments on EMIS, by processing appointment requests for today, future appointments from patients in person and on the telephone.
• Restoring the telephone service in the morning and checking for any messages.
• Dealing with all telephone queries/requests from patients, and acting as liaison with the Doctors/Nurses as necessary. Pulling and filing medical records as necessary.
• Processing repeat prescriptions and filing for collection within 48 hours.
• Taking home visit requests.
• Advising patients of relevant charges for private services.
• Receiving specimens from patients ensuring all their details have been recorded whilst following Health & Safety policy.

About us

Premier Medical Centre is a distinguished healthcare institution committed to delivering exceptional services through our core values: Innovation, Teamwork, Education, and Respect. As a teaching practice, we foster a culture of continuous learning, collaboration, and excellence in patient care.

Job responsibilities

Job Summary:

It is the responsibility of each receptionist to assist in the smooth running of the Practice in general, and the reception area in particular, and to project a positive and friendly image to our patients and other professionals who may contact us either in person or via the telephone.

To facilitate patients accessing the clinical care provided by the practice.

To support the clinical staff in providing that care.

To act as first point of contact for anyone accessing the practice.

Accountable to: General Practitioners (for medical matters) Practice or Assistant Manager (for all other matters)

KEY RESPONSIBILITIES:

• To ensure that all visitors and telephone callers to the practice are greeted professionally.
• To ensure all telephone calls are managed appropriately.
• To manage the flow of patients arriving at the reception desk, for appointments, prescriptions or queries.
• To ensure the clinical staff receive medical records as requested.
• To ensure that repeat prescriptions are generated accurately and efficiently, within the 48 hours specified by the practice.

KEY TASKS:

• Greeting and booking in or patients for surgeries and clinics.
• Dealing with patient enquiries efficiently and courteously.
• The receiving and recording of telephone messages taking appropriate action.
• Making appointments on EMIS, by processing appointment requests for today, future appointments from patients in person and on the telephone.
• Restoring the telephone service in the morning and checking for any messages.
• Dealing with all telephone queries/requests from patients, and acting as liaison with the Doctors/Nurses as necessary. Pulling and filing medical records as necessary.
• Processing repeat prescriptions and filing for collection within 48 hours.
• Taking home visit requests.
• Advising patients of relevant charges for private services.
• Receiving specimens from patients ensuring all their details have been recorded whilst following Health & Safety policy.
• Tidying waiting room after surgery, ensuring premises are kept tidy between visits from the cleaning staff.
• To have a thorough knowledge of all practice policies and procedures.
• To work in accordance of written protocols.
• Provide administrative support for clinical staff.
• Filing patient records and correspondence when necessary.
• Opening and distribution or practice post.
• Registering new patients following the Registration Protocol.
• Scanning of documents onto the medical system. All scanning should be cleared daily.
• To send letters to patients as necessary.
• Changing details on EMIS i.e. Change of address, telephone numbers etc.
• Other Information:
• Cover for other Reception team members may be required for sickness and annual leave.
• Ensuring building security/premises at the end of the day and ensure the building is totally secured, internal lights off and alarm activated.
• To carry out any other duties agreed between employee and the practice to ensure the smooth running of the practice.

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organization. All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety: The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, the Staff Handbook and the Practice Infection Control Policy, this will include:

Using personal security systems with the workplace according to practice guidelines.

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.

Making effective use of training to update knowledge and skills.

Keeping own work areas and general/patient areas free from hazards.

Equality and diversity: The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.

Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings, priorities and rights.

Personal/professional development: The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality: The post-holder will strive to maintain quality within the practice, and will:

Alert other team members to issues of quality and risk.

Assess own performance and take accountability for own actions, either directly or under supervision.

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.

Work effectively with individuals in other agencies to meet patients needs.

Effectively manage own time, workload and resources.

Participate in audit where appropriate.

Communication: The post-holder should recognise the importance of effective communication within the team and will strive to:

Communicate effectively with other team members.

Communicate effectively with patients and carers.

Recognise peoples needs for alternative methods of communication and respond accordingly.

NHS Pension Scheme: The post holder will automatically be enrolled in the NHS Pension Scheme (subject to eligibility checks) unless they wish to opt out.

Person Specification

Experience

• Experience of working in a busy reception or administrative environment.
• Excellent communication and interpersonal skills.
• Strong IT skills, including use of Microsoft Office applications.
• Ability to work accurately under pressure and manage multiple tasks.
• Ability to maintain patient confidentiality and data protection standards.
• Good organisational and time management skills.
• Ability to work effectively as part of a team.
• Friendly, professional, and patient-focused attitude.
• GCSE grade AC (or equivalent) in English and Maths.
• Experience of working in a GP practice or healthcare environment.
• Experience using EMIS Web or similar clinical systems.
• Knowledge of NHS processes and terminology.
• NVQ Level 2 or 3 in Customer Service, Business Administration, or equivalent qualification.
• Experience handling patient enquiries and appointment bookings.
• Understanding of safeguarding and information governance principles.

Qualifications

• GCSE grade AC (or equivalent) in English and Maths.
• Excellent communication and interpersonal skills.
• Strong IT skills, including use of Microsoft Office.
• Ability to multitask and work under pressure.
• High level of accuracy and attention to detail.
• Commitment to patient confidentiality and data protection.
• Ability to work effectively both independently and as part of a team.
• Positive, professional, and compassionate attitude.
• Previous experience working in a GP surgery or healthcare environment.
• Experience using EMIS Web or similar clinical systems.
• Knowledge of NHS systems, policies, and terminology.
• Customer service or administrative qualifications (e.g. NVQ Level 2/3 in Customer Service or Business Administration).
• Experience handling patient queries and appointment bookings.
• Understanding of safeguarding and information governance principles.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.