Medical Receptionist

Sunderland GP Alliance; Washington; On-site; GBP 21,000 - 25,000; Full time

Job summary

A healthcare organization in Washington is seeking a Medical Receptionist to deliver comprehensive reception services, ensuring optimal patient care. Responsibilities include greeting patients, processing prescriptions, and managing calls. Candidates must possess NHS experience and knowledge of reception duties. Proficiency in Microsoft Office and familiarity with IT systems is essential. This position offers a chance to work in a supportive, recognized work environment with numerous benefits.

Benefits

33 days annual leave

Better Health At Work - Gold Award

Qualifications

• Proven experience of working in an NHS setting.
• Working knowledge of medical reception duties.
• Trained and proficient in Microsoft Office applications.

Responsibilities

• Provide a comprehensive reception service.
• Greet patients and direct them appropriately.
• Process prescriptions and utilize IT systems.
• Respond to queries and handle telephone calls.

Skills

Experience of working in an NHS setting

Knowledge of medical reception duties

Ability to handle telephone queries

Confidential information handling

Record and process messages accurately

Education

GCSE or equivalent in Mathematics and English

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

System One

Job description

We are currently seeking to recruit a Medical Receptionist to provide a comprehensive reception service to achieve an efficient and effective service in providing the best possible care to patients.

The post holder will be required to work flexibly across all SGPA practices as required. As well as greeting patients and carrying out general reception duties you will also be expected to process prescriptions and fully utilise EMISWeb and other IT systems.

Applicants must have experience of working in a NHS setting and have a working knowledge of medical reception duties.

https://app.healthboxhr.com/job-application/external/a8548a2e-f518b981-56ccb490-f5904061

Main duties of the job

To provide acomprehensive reception service to achieve an efficient and effective servicein providing the best possible care to patients.

Greet people in a professional and courteous manner

Pass on relevant information and answer queries

Assist people to access the services they need

Undertake a varietyof reception duties to assist in the smooth running of the Practice

About us

For a second year in a row, Sunderland GP Alliance has been listed in The Sunday Times Best Places to Work and Better Health At Work - Gold Award, offering 33 days annual leave plus many other benefits

Sunderland GP Alliance is owned by the GP Practices of Sunderland and helps GPs work collaboratively for the benefit of patients and staff. We are a not-for-profit organisation, ensuring any surplus is reinvested back into better services for patients.

Sunderland GP Alliance runs three medical practices at New Silksworth Medical Practice, South Hylton Surgery and Monument Surgeries.

Job responsibilities

Answer the telephone as a priority

Take messages accurately and pass on in a timely manner

Deal with general enquiries and complaints

To forward any queries relating to prescriptions to the PharmacyTechnicians

Give out pathology results

Register new patients and temporary residents and make up paper records

Process deducted patients and send records to Primary Care ServicesAgency

Greet and direct patients and visitors

Respond to the needs of GPs and Nurses to enable efficient clinics

Input and extract information from the Practice computer system

Update the clinical system with information eg smoking, ethnicity

Action change of address notification

Any other filing, record keeping and distribution of documents asappropriate

Effectively liaise with Practice, Primary Care Organisations, patientsand other external organisations to assist promptly with the resolution andadministration of queries

Fully utilise EMISWeb and other IT systems

Monitor and check tasks and work flows

Communicate effectively with the reception team to ensure policies andprocedures are kept up to date

Keep directories and data bases up to date to ensure an efficient workflow

Demonstrate duties to new or less experienced staff

Resolve job related issues, including patient documentation and helpresolve minor problems

Photocopying

Dealing with mail internal and external

Attend meetings when required

To work safely at all times in accordance with legislation and Practicepolicies and procedures

Be flexible both in the availability and being able to cover forcolleagues absent from work due to annual leave or sickness

Any other reasonable duties requested by the Practice Manager or GP

This list is not exhaustive

In addition to the above,the post holder will show respect and courtesy to patients and colleagues,maintain confidentiality of patient and other Practice information at alltimes. Working occasional extra hours maybe required.

The job description isnot exhaustive and may be adjusted periodically after review andconsultation. You will be expected tocarry out reasonable duties which may be requested from time to time.

Person Specification

Experience

• Proven experience of working in an NHS setting.
• Working knowledge of medical reception duties.
• Experience of handling confidential information.
• Proven experience of working with patients/public.
• Ability to handle telephone queries and understand when to involve others.
• Record and process messages accurately.
• Knowledge of System One.

Qualifications

• GCSE or equivalent in Mathematics and English.
• Trained and proficient in the use of Microsoft Word, Excel, PowerPoint, Outlook and other Microsoft Office applications.
• Trained in the requirements of GDPR.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.