Medical Receptionist

NHS; Truro; On-site; GBP 10,000 - 40,000; Part time

Job summary

A healthcare provider in Truro is seeking a Receptionist to assist patients through phone and in-person communication. The ideal candidate should possess strong customer service skills and a calm demeanor while handling inquiries and scheduling appointments. The role offers flexible hours, with both part-time and full-time shifts available at competitive pay rates.

Qualifications

• Previous customer service / reception / office experience is essential.
• Experience of working in a GP Practice is desirable.
• Working knowledge of clinical appointment systems is a plus.

Responsibilities

• Answer incoming telephone calls professionally and accurately.
• Provide patients with requested information while ensuring confidentiality.
• Schedule appointments using the computerized appointment system.

Skills

Effective communication skills

IT literate

Good interpersonal skills

Education

3 X GCSE grades A-C including English and Maths or equivalent

Tools

Clinical appointment systems

Job description

Job summary

As a Receptionist at The Three Spires Medical Practice (based in Truro, Cornwall) you will help our patients feel comfortable when they phone or visit the Practice. You will use your empathy and customer service skills to welcome patients, answer the phones, deal with enquiries and book appointments.

You will be someone who is calm, a great listener and have the skills to explain sensitive information in a way that's easy to understand. You will have good IT and keyboard skills and ideally have experience in a healthcare environment or on a busy reception desk.

We are a busy, forward-thinking Practice with over 18000 patients who are cared for by a team of dedicated GPs, nurses, HCAs and physiotherapists. Working closely with your colleagues, you will ensure that our patients receive a positive experience each and every time they contact the Practice.

Main duties of the job

You will be confident in dealing with the public, over the telephone or face to face. You will have great communication and organisational skills.

Part-time or full-time hours are available. Our shifts start at 8.00 am and our latest finish is at 6.30 pm.

About us

The Three Spires Medical Practice is based in a purpose built health park in the heart of Truro city centre. In addition to the usual GP services, we also provide minor operations, vasectomy and well woman clinics. We have our own dedicated physiotherapy team who provide a Spinal Interface Service and MSK clinics and work with RCHT at Treliske Hospital in providing a dermatology 'see and treat' service.

Main Duties & Responsibilities

• To answer incoming telephone calls in a prompt and professional manner, responding to each call appropriately and accurately, recording and relaying information as required.
• Provide patients with information as requested (at all times taking consideration to rules and procedures regarding confidentiality).
• To receive patients in the reception area noting their attendance on the computerised appointment system and scheduling appointments as requested.
• Oversee and supervise the patient waiting area.
• Extraction of patient medical records.
• Produce computerised repeat prescriptions.
• To enter and update information on computerised systems including registration information.
• General and confidential filing, including records, reports and mail.
• To collate and distribute post.
• General duties in connection with Practice administration.

Person Specification

Qualifications Essential

• 3 X GCSE grades A-C including English and Maths or equivalent

Desirable

• Relevant IT qualification
• NVQ L3 Customer Service
• Certificate in medical terminology

Experience Essential

• Previous customer service / reception / office experience

Desirable

• Experience of working in a GP Practice.
• Previous Medical Receptionist experience.

Knowledge and skills Essential

• Effective communication skills, both written and verbal.
• IT literate.
• Good and effective interpersonal skills.

Desirable

• Working knowledge of clinical appointment systems

Job details

Date posted: 05 November 2025

Pay scheme: Agenda for change

Band: Band 3

Salary: £12.75 an hour

Contract: Fixed term

Duration: 1 year

Working pattern: Full-time, Part-time

Reference number: A1654-25-0016

Job locations: Truro Health Park, Infirmary Hill, Truro, Cornwall, TR1 2JA

Employer details

Employer name: The Three Spires Medical Practice

Address: Truro Health Park, Infirmary Hill, Truro, Cornwall, TR1 2JA

Employer's website: https://www.threespiresmedical.co.uk/