Medical Receptionist

NHS; Tregaron; On-site; GBP 20,000 - 25,000; Full time

Job summary

A local healthcare practice in Tregaron is seeking an organized and efficient Medical Receptionist to support the healthcare team. Responsibilities include managing patient appointments, providing clerical support, and facilitating communication between patients and healthcare providers. The ideal candidate will have excellent IT skills, a professional attitude, and the ability to communicate in Welsh. This role offers a dynamic work environment supporting exceptional patient care.

Qualifications

• Disclosure and Barring Service Check required.
• Proficient in the use of office equipment.
• Comprehension of confidentiality maintenance.
• Professional attitude toward patients and staff.

Responsibilities

• Schedule, confirm, and manage patient appointments.
• Process incoming requests for appointments.
• Provide clerical assistance to practice staff.
• Maintain tidiness in the reception area.

Skills

Excellent IT skills

Good organizational skills

Strong written and verbal communication skills

Ability to manage multiple tasks

Welsh speaker

Education

Experience as a Medical receptionist

Understanding of Medical terminology

Tools

EMIS

Job description

An exciting and rewarding opportunity has arisen atTregaron Surgery. We are looking for a organized and efficient MedicalReceptionist to support our healthcare team in providing exceptional patientcare and administrative services. As a Medical Receptionist, you will beexpected to deliver the following:

Main duties of the job

Offer general assistance to the practice team andproject a positive and friendly image to patients and other visitors, either inperson or via the telephone.

Receive, assist and direct patients in accessingthe appropriate service or healthcare professional in a courteous, efficientand effective way.

Undertake a variety of administrative duties toassist in the smooth running of the practice, including the provision ofclerical support to clinical staff and other members of the practice team.

Facilitate effective communication betweenpatients, members of the primary health care team, secondary care and otherassociated healthcare agencies.

About us

Staff at the practice work closely with appropriate partnership agencies within the community such as district nurses, the primary mental health team, and midwifes, to offer a bilingual service in both Welsh and English.

Job responsibilities

The duties and responsibilities to be undertaken by members of the practice reception team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the senior receptionist/practice manager, dependent on current and evolving practice workload and staffing levels:

• Opening up/locking up of practice premises and maintaining security in accordance with practice protocols.
• Schedule, confirm, and manage patient appointments.
• Processing in person, telephone and third-party requests for appointments, visits and telephone consultations, and ensuring callers are directed to the appropriate healthcare professional.
• Processing and distributing incoming (and outgoing) mail.
• Taking messages and passing on information as appropriate.
• Filing and retrieving paperwork.
• Processing repeat prescriptions in accordance with practice guidelines.
• Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures.
• Initial contact with and responding to requests from patients, other team member and associated healthcare agencies and providers.
• Clearing and re-stocking of consulting rooms as required.
• Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying and scanning.
• Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter.

Person Specification

Qualifications

• Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
• Excellent IT skills and proficient in the use of office equipment.
• Comprehension of and ability to maintain confidentiality at all times.
• Good organizational skills and attention to detail.
• Strong written and verbal communication skills.
• Ability to manage multiple tasks in a fast-paced environment.
• Professional and compassionate attitude toward patients and staff.
• Welsh speaker.
• Knowledge of using EMIS.
• Experience as a Medical receptionist.
• Understanding of Medical terminology

DBS

• Disclosure and Barring Service Check
• This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.