Medical Receptionist

Westbourne Medical Centre; Tees Valley; On-site; GBP 18,000 - 22,000; Part time

Job summary

A local medical practice is seeking a part-time Medical Receptionist to join their dedicated Reception Team. The role involves being the first point of contact for patients and providing administrative support to clinicians. Ideal candidates will have good communication skills and some experience in customer service, with full training provided. Flexibility in working hours is required.

Qualifications

• Previous experience in customer services, particularly with the public or patients.
• Experience in a GP surgery is desirable.

Responsibilities

• Provide assistance to the practice team and maintain a friendly image to patients and visitors.
• Ensure reception duties are undertaken efficiently.
• Handle patient interactions both face-to-face and via telephone.

Skills

Excellent communication skills

Ability to use IT systems

Basic knowledge of reception protocols

Education

NVQ Level 2 or 3 in Business Administration

Tools

Medical IT systems (System1)

Job description

We are looking for a flexible, confident and empathetic person to join our friendly and dedicated Reception Team. This is a part time position for a Medical Receptionist. Experience is desirable but not essential as full training will be provided. Working hours are between 8am - 6pm.

Main duties of the job

Main aspect of the role is to be the first point of contact for patients, secondary care and outside agencies. You will need a positive attitude and excellent communication skills. You will be required to provide admin support to our Clinicians by processing various tasks including prescriptions and follow up appointments whilst adhering to Practice policies and maintaining confidentiality at all times.

About us

We are a small practice based in North Ormesby, we have 4 GPs, 1 Nurse Practitioner, 1 Practice Nurse and 2 Health Care Assistants supported by our dedicated Reception / Admin Team. We take pride in offering an excellent service to our patients whilst supporting each other. We take pride in providing training and developing our staff to reach their full potential, encouraging progression.

Job responsibilities

JobSummary:

To provide general assistance tothe practice team and project a positive and friendly image to both patientsand other visitors, in person or via the telephone.

To ensure all reception duties are undertaken efficiently andpromptly.

JobResponsibilities:

• To have a knowledge and understanding of Practicepolicies and procedures.
• To work in accordance to written protocols surroundingthe reception team.
• Filing post in medical records
• Photocopying as requested
• Dealing with patients and visitors both face-to-faceand via the telephone
• To be able to cover all receptions positions asnecessary
• Handling completed repeat prescriptions and processingrequests where required
• Processing appointments requests for patients bytelephone and in person
• Deal with home visit requests
• Summarising
• Scanning and coding of letters

Person Specification

Knowledge and skills

• Excellent communication skills, written and spoken.
• Ability to use IT systems and windows.
• Basic knowledge of general protocols and policies relating to reception and admin duties.
• Ability to use medical IT systems E.g. System1

Qualifications

• To have or to be working towards NVQ Level 2 or 3 in Business Administration and/or Customer Service

Experience

• Experience with customer services and dealing with public and/or patients.
• Previous experience of working in a GP surgery.

Qualities and Attributes

• Show enthusiasm to developing personal skills
• An understanding, acceptance and adherence to the need for strict confidentiality
• Determine own workload priorities
• Ability to work as part of a team
• Able to use own initiative
• Ability to work under pressure
• Flexibility of working hours

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.