Medical Receptionist

Parkgate Medical Centre; Rotherham; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare practice in Rotherham is seeking a Medical Receptionist to ensure the reception duties are performed efficiently while providing excellent customer service. The ideal candidate will manage the practice's appointment system, handle confidential requests, and provide administrative support. Requirements include GCSE English and prior healthcare experience. This role offers an opportunity to work in a supportive environment committed to high-quality patient care.

Qualifications

• Knowledge of Primary Health Care and General Practice.
• Experience of working with the general public.
• Experience of working in a health care setting.

Responsibilities

• Maintain and monitor the practice appointments system.
• Process requests for appointments and consultations.
• Provide clerical assistance and data processing.

Skills

Customer service

Data entry

Communication

Education

GCSE English (C or above)

Tools

Clinical System One

Job description

We are looking for a Medical Receptionist to join our practice team.

You will be part of our Reception team ensuring all reception duties are performed efficiently and to the required standard, meeting objectives of the Practice. You will strive to provide excellent customer service in a caring and empathic manner.

Main duties of the job

Maintaining and monitoring the practice appointments system including the use of care navigation.

Processing personal and confidential requests for appointments, visits and telephone consultations and ensuring all callers are directed to the appropriate healthcare professional.

Taking messages and passing on information via tasks, notifications, face to face or via telephone.

Keeping the Reception area tidy and notice boards and leaflet displays free from obstructions and clutter.

Computer data entry/data allocation and collation: processing and recording information in accordance with Practice procedures.

Providing clerical assistance as required, including data processing, filing, photocopying and scanning.

Undertaking any other additional responsibilities appropriate within the Receptionist remit.

About us

Parkgate Medical Centre is a friendly and supportive environment. We strive to provide high quality patient centred care and aim to continue and build on our vision to be a community hub. We have robust forward thinking plans in which to develop the needs of the practice and the community. We welcome and involve members of the community in developing this plan and maintaining the sustainability of a viable service.

Job responsibilities

The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Reception Manager or Practice Manager depending on current and evolving practice workload and staffing levels:

Maintaining and monitoring the practice appointment system using care navigation.

Processing personal and confidential requests for appointments, visits, queries and telephone consultations.

Advise patients of relevant charges for non NHS services.

Accurately record changes or updates to patient demographics.

New patient registrations.

Give test results out to patients as authorised by the GP.

Taking messages and passing on information via tasks, notifications, face to face or via telephone.

Provide clerical assistance as required.

Filing and retrieving paperwork.

Dealing with confidential waste and clinical waste appropriately.

Adhering to Practice Policies and Protocols.

Undertaking any other additional duties where appropriate to the post as requested by the Partners or the Practice Manager.

Covering annual leave/sickness.

Person Specification

Qualifications

• GCSE English (C or above)
• Knowledge of Primary Health Care and General Practice.
• Knowledge of Clinical System One.

Experience

• Experience of working with the general public.
• Experience of administrative and information technology.
• Experience of working in a health care setting.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.