Medical Receptionist

NHS; Rotherham; On-site; GBP 18,000 - 22,000; Part time

Job summary

A busy healthcare practice in Rotherham is looking for a Medical Receptionist to join their team. The role involves managing patient interactions, providing clerical support, and ensuring smooth operation of the surgery. Candidates should have strong communication skills and prior experience in customer service or healthcare. This position offers 22 hours per week over four days.

Benefits

Generous Annual Leave entitlements

Maternity leave and other leave entitlements

Qualifications

• Minimum GCSE grade A to C in English and Maths.
• Experience in a patient/customer facing role required.
• Ability to work under pressure in a medical environment.

Responsibilities

• Provide clerical support and manage the appointment system.
• Direct patients to the appropriate healthcare professionals.
• Ensure confidentiality and maintain a tidy reception area.

Skills

IT literate (including Microsoft packages)

Articulate and excellent communication skills

Customer service experience

Ability to handle confrontational situations

Education

GCSE grade A to C in English and Maths

Customer Service or Business Administration NVQ or equivalent

Tools

SystmOne

Job description

Market Surgery is excited to be recruiting a Medical Receptionist to join our busy surgery. An opportunity has arisen to join our team of 11 medical receptionists

Market Surgery is a conveniently based location in the heart of Wath-Upon-Dearne with excellent transport links to the surrounding area including Rotherham, Doncaster, Barnsley and Sheffield

Receptionists play a fundamental role in Primary Care Services. As the first member of staff that a patient will encounter their journey of patient centred care starts with you.

22 hours per week over 4 days (Monday, Tuesday, Wednesday, Friday)

Shift patterns are a mixture of 07:45 - 13:15 and 13:00 - 18:30

Main duties of the job

The purpose of the role is to:

Offer general assistance to the Practice team andproject a positive and friendly image to patients and other visitors, either inperson or via the telephone.

Receive, assist and direct patients in accessingthe appropriate service or healthcare professional in a courteous, efficientand effective way. Navigate patients to the appropriate care service.

Undertake a variety of administrative duties toassist in the smooth running of the Practice including the provision ofclerical support to clinical staff and other members of the Practice team

Facilitate effective communication betweenpatients, members of the primary health care team, secondary care and otherassociated healthcare agencies

About us

At Market Surgery we fundamentally believe that our staff are the most important aspect of our business. They often work in challenging situations and staff morale is of the upmost importance to ensure effective, safe, and patient centred care is offered.

As such we offer to prospective candidates an outstanding package of benefits to our staff. We offer colleagues a variety of additional benefits including:

• Generous Annual Leave entitlements
• A variety of other leave entitlements including maternity and absence.

You'll be joining a large and yet cohesive team at the Surgery which consists of 49 staff members across both clinical and administrative fields - including a reception team of 11

We also work closely with other GP practices across Rotherham, particularly with the other GP practices of Health Village Dearne Valley PCN of which we are an active member.

Job responsibilities

The duties and responsibilities to be undertakenby members of the Practice Reception team may include any or all of the itemsin the following list however duties may be varied from time to time under thedirection of the Receptionist Team Leader, dependent on current and evolvingPractice workload and staffing levels:

Opening up/locking-up of Practicepremises and maintaining security in accordance with Practice protocols

Manage timely completion of tasksfor the attention of reception teams

Registration and deduction ofpatients from the Practice Register

Maintaining and monitoring thePractice appointments system

Processing telephone online and faceto face requests for appointments, visits and telephone consultations and patientsare directed to the appropriate healthcare professionals

Care navigation to external careproviders

Filing and retrieving paperwork

Processing repeat prescriptions inaccordance with Practice guidelines

Computer data entry/data allocationand collation; processing and recording information in accordance with Practiceprocedures

Initiating contact with andresponding to requests from patients, other team member and associatedhealthcare agencies and providers

Providing clerical assistance,including word/data processing, filing, photocopying and scanning

Keeping the reception area,noticeboards and leaflet dispensers tidy and free from obstructions and clutter

Promote patient uptake of onlineconsultation tools

Promote patient uptake of NHS App

Process receipt/delivery of patientsamples and vaccinations in line with cold chain policies

Person Specification

Qualifications

• GCSE grade A to C in English and Maths
• Customer Service or Business Administration NVQ or equivalent

Experience

• Worked in a patient/customer facing role
• Telephone customer service
• Dealing with patients who may become confrontational
• Experience of complaint handling
• Worked in a medical environment
• Worked as a Medical Receptionist

Knowledge and Skills

• IT literate (including Microsoft packages Word and Excel)
• Articulate and excellent communication skills (verbal and written)
• SystmOne user trained
• Understanding of general medical terminology

Personal Attributes

• Resourcefulness and use of judgement
• Maintain Confidentiality
• Polite and courteous
• Able to work at speed whilst maintaining accuracy
• Multi-tasker & Organised
• Motivated & Keen for additional responsibility
• Ability to work as part of an integrated team
• Ability to work independently without supervision
• Excellent punctuality

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.