Medical Receptionist

Gade Surgery; Rickmansworth; On-site; GBP 20,000 - 25,000; Part time

Job summary

A local healthcare provider in Rickmansworth seeks a Medical Receptionist responsible for a range of duties including booking appointments, greeting patients, and managing healthcare records. Candidates must have prior experience in a GP practice and hold at least an NVQ level 2 in health & social care. The role requires excellent communication skills, attention to detail, and the ability to work under pressure. A flexible approach to cover staff shortages is essential.

Qualifications

• Medical receptionist experience required.
• Experience working in a GP practice or health care setting.
• Ability to complete mandatory training.

Responsibilities

• Answer incoming calls and deal with requests.
• Manage appointments and provide patient support.
• Maintain patient healthcare records.

Skills

Excellent interpersonal skills

Strong IT skills

Clear telephone manner

Attention to detail

Ability to work under pressure

Professionalism

Education

NVQ level 2 in health & social care or equivalent

Tools

Microsoft Office

EMIS

Docman10

AccuRx

Job description

To be responsible for undertaking a wide range ofreception duties and the provision of general support to the patients and doctors. Dutiescan include, but are not limited to, booking appointments, greeting, directing andassisting patients, patient registrations, scanning, acting on tasks and the processingof information (electronic and hardcopy) and prescriptions.

Main duties of the job

A receptionist's job is extremely varied, busy and fast paced. Duties will range from booking appointments to issuing prescriptions and dealing with an array of queries. You may be answering calls and assisting patients with completing our online forms or you could be on the front desk dealing with patients face to face. You could be scanning or managing tasks.

We are looking for 2 receptionists to cover 15 hours per week but you must also be prepared to cover other staff when they are on holiday which is a regular occurrence. Each 5 hour shift will start either at 08:00, 08:30 or 13:30. You will be asked to work at any of our 3 sites in Rickmansworth or Chorleywood.

About us

The Gade & Chorleywood Health Centres, with around 20,000 patients, consists of 2 recently merged surgeries which are based across 3 sites in Rickmansworth & Chorleywood. We have 6 partners, 8 salaried GP's and several nurses, HCA's, Phlebotomists & Clinical Pharmacists plus a Physician Assistant. We also have around 32 administrative and reception staff and as a training practice we regularly have GP's in training working with us.

Job responsibilities

The followingare the key responsibilities of the Medical Receptionist. There may be onoccasion a requirement to carry out other tasks but this will be dependent uponfactors such as capability, workload and staffing levels:

Answer incoming calls and effectively deal withthe callers request

Manage all requests for appointments for thedoctors, nurses and other health professionals

Signpost patients to the correct service

Initiate contact with, and respond to, requestsfrom patients, team members and external agencies

Read code data, when appropriate; e.g. when atest result has been communicated to a patient

Input data into the patients healthcarerecords as necessary

Process temporary or permanent registrations,as required, and in accordance with practice protocol

Support health promotion and assist in ensuringthe promotional material, on allocated notice boards, is current

Provide support in the management of repeatprescriptions, ensuring they are processed accurately and within the agreedtimeframe

Scanning of patient related documentation andattaching scanned documents to patients healthcare records

Provide support to all clinical staff withgeneral requests

Ensure that tasks and queries are actioned,within a reasonable timeframe

Monitor and maintain the reception area

Adhere to the opening and closing procedures,in accordance with practice protocol

Attend essential practice meetings (evenwhen they occur at a time when the employee is not working)

Person Specification

Qualifications

• Medical receptionist experience
• NVQ level 2 in health & social care or equivalent

Experience

• working with the general public
• experience of working in a GP practice
• experience of working in a health care setting
• Clear, polite telephone manner
• Excellent, professional interpersonal skills
• Excellent organisation and time management skills
• Strong IT skills and a competent user of Microsoft Office and Outlook
• Excellent attention to detail and a commitment to producing high quality work
• Ability to use own judgement and resourcefulness
• Ability to work under pressure whilst maintaining a high level of accuracy
• Ability to work as part of a team and autonomously
• Is polite, confident and calm
• Is flexible, self-motivated and a good motivator of others
• Possesses a high level of integrity and loyalty
• Flexible and willing to cover annual and sick leave
• Disclosure and Barring Service (DBS) check
• Displays professional behaviour at all times and an appropriate personal appearance
• Is committed to patient care
• To complete all mandatory training implemented by the practice
• Actively participate in annual performance reviews
• Knowledge of clinical software packages; e.g. EMIS, Docman10, AccuRx

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.