Medical Receptionist

Petroc Group Practice; Padstow; On-site; GBP 10,000 - 40,000; Full time

Job summary

A healthcare practice in Cornwall is seeking a motivated Medical Receptionist to manage administrative tasks and provide high-quality customer service to patients. The ideal candidate should have excellent multitasking abilities, effective communication skills, and a background in healthcare reception. Experience as a Medical Receptionist is preferred, along with relevant qualifications. Salary starts at £12.45 per hour, subject to experience.

Qualifications

• Experience in a busy reception environment.
• 1 year of experience as a Medical Receptionist is preferred.

Responsibilities

• Manage general administrative and reception tasks.
• Handle patient enquiries efficiently and courteously.
• Schedule and amend patient appointments.
• Act as the first point of contact for patients.

Skills

Multitasking

Effective communication

Customer service

Education

AMSPAR or City & Guilds equivalent qualification

Job description

Petroc Group Practice is looking for an enthusiastic, motivated and flexible candidate to join our team as a Medical Receptionist.

The role requires confidence, excellent multitasking, effective communication in a busy environment and a high level of administrative duties and customer service to patients.

Main duties of the job

You will manage general administrative and reception tasks within the Practice, following established processes, policies, and procedures to deliver a high quality service. You will handle patient enquiries efficiently and courteously.

• Managing telephone, face to face and electronic enquiries.
• Scheduling and amending patient appointments and home visits.
• Communicating information from the clinical team to patients.
• Supporting patients in accessing both our services and those available in the wider community.

About us

Petroc Group Practice has four sites in St Columb Major, Padstow, St Columb Road and St Merryn. We are a dispensing practice based in north Cornwall, providing essential services to a population of just over 17,000 with a friendly, supportive team and a diverse group of clinicians and healthcare professionals.

Job responsibilities

• Answer and make telephone calls, directing enquiries or taking messages as needed.
• Act as the first point of contact for patients, providing advice and guidance to ensure queries are handled appropriately and patients are directed to the correct healthcare professional.
• Manage appointment requests, in line with practice protocols, by phone or in person, and prioritise as necessary.
• Record and action home visit requests to the Acute Team.
• Process repeat prescription requests following practice procedures.
• Register new patients and update patient records as required.
• File medical records, hospital correspondence, and other relevant documents accurately.
• Perform general clerical tasks, including photocopying, franking and scanning documents.
• Enter patient information and data into the practice computer system efficiently and accurately.
• Provide administrative support, including typing, filing correspondence, and managing reports and results in line with practice protocols.
• Ensure consulting rooms and reception areas are clean, organised and welcoming.
• Manage internal and external mail.
• Maintain adequate stock of stationery and supplies in reception and consulting areas.

Experience

Desirable

• Medical Receptionist 1 year (preferred)

Qualifications

Desirable

• Ideally candidates will have AMSPAR or City & Guilds equivalent qualification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Petroc Group Practice

Address

St Columb Major Surgery

Trekenning Road

St Columb

Cornwall

TR9 6RR

Employer's website

https://www.petrocgrouppractice.co.uk/ (Opens in a new tab)

Salary: From £12.45 an hour – Pay is subject to experience