Medical Receptionist

Hope Citadel Healthcare CIC; Oldham; On-site; GBP 20,000 - 25,000; Full time

Job summary

A local healthcare organization is seeking a dedicated medical receptionist to support clinical staff and manage back-office tasks. The ideal candidate will be patient and organized with excellent communication skills. Responsibilities include audio typing for GPs, managing patient appointments, and handling clinical correspondence. Experience in a similar role is preferred. This full-time position is focused on providing compassionate care to the community.

Qualifications

• Experience in a similar role preferred.
• Ability to multitask and prioritize tasks.
• Compassionate, patient, and understanding demeanor.

Responsibilities

• Provide an efficient audio typing service for GPs.
• Use the e-Referral system for hospital referrals.
• Triage clinical correspondence and necessary documents.

Skills

Communication skills

Organizational skills

IT skills

Education

English and Maths

Job description

Do you want to have a job that helps people, and work with great colleagues? Then come and be part of our team. As a medical receptionist, you will work as part of a team that complete the back office tasks. You will complete daily, weekly, and monthly tasks and will multitask and prioritise to get this work done. You will support clinical staff and problem solve for patients and displace exceptional communication skills. You may also be asked to cover reception duties from time to time.

The ideal candidate will have a positive and calm manner, be compassionate, patient and understanding, be well organised and able to work systematically and be able to follow procedures and protocols closely. They will have good IT skills and be brilliant with people. They will need to be able to work in a busy environment, being helpful and efficient when communicating with other staff and patients. Experience in a similar role is preferred.

Responsibilities

• Provide an efficient audio typing service for GPs. This includes the typing of referral letters, reports, patient letters etc. in an accurate and quality manner.
• To use the e-Referral system for referrals to hospitals and other care providers.
• To scan and file all correspondence into patients medical records using the docman system.
• To triage all clinical correspondence and workflow necessary documents to clinicians.
• Code all relevant clinical information into patients medical records.
• To make, cancel and amend appointments.
• To establish an effective recall system for patients to include QOF recalls, childhood immunisations, smears and flu vaccinations.
• To process all insurance and solicitor reports in a timely manner.
• To process copies of medical requests for patients and insurance companies in a timely manner.
• To complete all tasks in workflow manager to include deductions, GP2GP etc.
• To efficiently deal with tasks from GPs, nurses and other staff.
• To maintain the practice GSF register and the Safeguarding register.
• Work safely at all times in accordance with Legislative requirements and Practice Policy and Procedures.
• To promote the ethos and vision of Hope Citadel Healthcare within the practice include staff, visitors and patients; through the provision of quality whole person healthcare.
• To attend and participate in any meetings required by the company, including practice meetings, and any applicable training.

Job Types

37.5 hours

About us

Hollinwood Medical Practice is run by Hope Citadel Healthcare. We are a team of GP practices that are looking to bring transformation in individuals, families and communities through whole-person centered healthcare.

Qualifications

• Ideally maths and english
• Worked in primary care

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.