Medical Receptionist

NHS; Nottingham; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading healthcare provider in Nottingham is seeking an experienced Receptionist to join their practice team. The role requires exceptional customer service skills, attention to detail, and flexibility to manage various tasks. You will be responsible for ensuring the smooth operation of the reception, handling patient queries, and maintaining confidentiality. Candidates should possess at least Level 3 qualifications. The position offers a total of 33 hours per week with a mandatory covering responsibility for absent colleagues.

Qualifications

• Proven record of delivering exceptional customer service in a general practice environment.
• Ability to communicate effectively both verbally and in writing.
• Good standard of education with at least level 3 qualifications.

Responsibilities

• Manage the reception desk ensuring surgeries run smoothly.
• Answering the telephone and taking messages.
• Processing appointment requests by telephone or in person.
• Maintaining confidentiality and adhering to practice policies.

Skills

Customer service

Communication

Time management

Interpersonal skills

Education

Level 3 qualifications including GCSE at English and Maths

Job description

Overview

We have an opportunity for an experienced Receptionist to join the practice team. For this role we are seeking a motivated, enthusiastic and committed individual with a proven record of delivering exceptional customer service in a general practice environment. Accuracy and attention to detail are key to this role.

The closing date is 07 November 2025

The hours for this post are as follows:

Mon 08.00 - 18.30

Tues 08.00 - 12.30

Weds 08:00 - 17.00

Fri OFF

Total Hours 33.0 hours

All staff are required to be flexible and take their share of providing cover, when necessary, for colleagues who may be absent due to holidays or illness. This is a mandatory requirement of the role.

Responsibilities

• Manage the reception desk ensuring surgeries run smoothly and efficiently
• Receive patients and visitors courteously and efficiently
• Answering the telephone, taking messages, and passing them on appropriately
• Processing appointment requests by telephone or in person
• Actioning any queries for repeat prescriptions in accordance with practice guidelines
• To provide point of contact for patients and to act as a focal point of communication between, patients, doctors, and other members of the Primary Health Care Teams.
• Taking requests for home visits and ensuring they are recorded and processed
• Liaise with hospitals, primary health care teams, social services etc.
• Opening and closing the practice as and when necessary ensuring the reception, office and consulting rooms are prepared in readiness for the morning session
• Photocopying, scanning, and shredding as required
• Maintaining confidentiality
• Having a thorough knowledge of all practice procedures and policies
• Working in accordance with written protocols
• Completing tasks allocated by managers or GPs.
• Attending team training events as part of ongoing development and training
• Assisting in opening and distribution of post if needed
• Assisting in the filing away of medical records
• Attending protected learning time sessions
• Providing cover to NCGPA Practices as required by the practice manager

About us

Formed in 2016, NCGPA is a vibrant GP federation supporting over 30 practices across Nottingham, serving more than 400,000 patients.

We champion collaboration, resilience, and innovation in general practice, sharing expertise and resources to help our teams thrive. From our city-centre hub, we run practices, support PCN teams, and deliver city-wide services.

Our mission is rooted in person-centred care, tackling health inequalities, and nurturing a sustainable workforce. With a caring ethos and ambitious vision, we're proud to support Nottingham's diverse communities and create a brighter future for primary care.

Find out further information by visiting our website

https://www.ncgpa.org.uk/who-are-we/

Job responsibilities

• Manage the reception desk ensuring surgeries run smoothly and efficiently
• Receive patients and visitors courteously and efficiently
• Answering the telephone, taking messages, and passing them on appropriately
• Processing appointment requests by telephone or in person
• Actioning any queries for repeat prescriptions in accordance with practice guidelines
• To provide point of contact for patients and to act as a focal point of communication between, patients, doctors, and other members of the Primary Health Care Teams.
• Taking requests for home visits and ensuring they are recorded and processed
• Liaise with hospitals, primary health care teams, social services etc.
• Opening and closing the practice as and when necessary ensuring the reception, office and consulting rooms are prepared in readiness for the morning session
• Photocopying, scanning, and shredding as required
• Maintaining confidentiality
• Having a thorough knowledge of all practice procedures and policies
• Working in accordance with written protocols
• Completing tasks allocated by managers or GPs.
• Attending team training events as part of ongoing development and training
• Assisting in opening and distribution of post if needed
• Assisting in the filing away of medical records
• Attending protected learning time sessions
• Providing cover to NCGPA Practices as required by the practice manager

Knowledge

• Knowledge of administrative management practices and procedures
• Excellent communication and interpersonal skills
• Ability to communicate effectively both verbally and in writing with a range of different audiences
• Time management skills and ability to multi-task
• Good standard of education with at least level 3 qualifications including GCSE at English and Maths (or equivalent levels of qualifications)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Nottingham City General Practice Alliance