Medical Receptionist

Coxhoe Medical Practice; North East; On-site; GBP 10,000 - 40,000; Full time

Job summary

A healthcare provider in North East England seeks an enthusiastic receptionist to join their team. The role involves assisting patients with appointments and queries, inputting and managing information using computer systems. Ideal candidates should possess excellent communication skills and experience in customer care, as well as the ability to multitask in a busy environment. Previous General Practice experience with software like SystmOne is an advantage, though training will be provided. Competitive salary and benefits are offered.

Benefits

Competitive Salary

5 weeks annual leave

NHS pension

Uniform provided

Qualifications

• Good communicators with a track record for delivering excellent customer care.
• Ability to work under pressure.
• Experience with GP computer software preferred but not essential.

Responsibilities

• Helping patients in person and on the phone with appointments, queries.
• Using patients' computer records to input and extract information.
• Being a central point of contact in healthcare delivery.
• Dealing with tasks allocated to reception and registering new patients.
• Supporting colleagues and patients in a busy environment.

Skills

Good communication skills

Ability to multitask

Customer care excellence

Education

Previous General Practice experience

IT skills

Tools

SystmOne

Job description

We are a Good rated GP practice in Coxhoe looking to expand our friendly and efficient reception team. The right candidate will be enthusiastic, pleasant and professional, and be good with people. You will be working alongside experienced colleagues and the post is open to both new starters and old hands. You will learn new skills and every day is different, combining telephone, face to face contact and using the computer systems. Teamwork is very important and you will be central to the smooth running of the practice, which will in turn support you.

Competitive Salary, 5 weeks annual leave (pro rata), NHS pension and uniform provided

Main duties of the job

• Helping patients in person and on the phone with appointments, queries and prescription requests
• Using the patients computer record and other systems to communicate and accurately input and extract information
• Being a central point of contact helping coordinate and integrate good health care delivery by the Team. This includes Doctors and Nurse Practitioners, Nurse Department, Secretaries and Admin, and outside groups such as District Nurses, nursing homes and hospitals.
• Using some specific systems such as Care Navigation to help patients (training available), dealing with tasks allocated to Reception, registering new patients and collecting basic information from them, and lots more!
• One of the key elements is being a good colleague and team member, helping each other and the patients. Experience using GP computer software before (including SystmOne) is preferred but not essential. Training would be available for any unfamiliar aspects of the job. Being a GP receptionist can be busy, even challenging sometimes, but it is always rewarding. Being able to multitask is a definite advantage!

About us

We are looking for an enthusiastic team player to join our team at Coxhoe Medical Practice.

We have an excellent GP and Nursing Team and a supportive and efficient administrative team.

Candidates should be good communicators with a track record for delivering excellent customer care and have the ability to work under pressure.

SystmOne Clinical System

Confidentiality is integral to this role.

Previous General Practice experience and IT skills is essential.