Medical Receptionist

Hetton Group Practice; Hetton-le-Hole; On-site; GBP 20,000 - 25,000; Full time

Job summary

A local healthcare facility in Hetton-le-Hole seeks a motivated individual to manage reception duties, coordinate with hospitals, and provide administrative support to healthcare teams. The successful candidate will ensure all reception activities run smoothly, handle patient inquiries, and process medical records. Previous experience in reception work and strong communication skills are essential. This role presents a unique opportunity to join a dedicated team serving over 11,000 patients.

Qualifications

• Experience of admin/reception work.
• Experience with the general public.
• Experience of working in Primary Care/General Practice.

Responsibilities

• All reception duties including answering phones and managing patients.
• Managing medical records and liaising with hospitals.
• Processing repeat prescription requests.

Skills

Excellent verbal and written communication skills

Polite and clear telephone manner

IT Skills

Self motivated

Ability to use initiative

Awareness of confidentiality

Education

Good standard of general education

GCSE grade A to C in English and Maths

Tools

EMIS Web

Clinical coding

Job description

An exciting opportunity has arisen for a highly motivated and enthusiastic individual to join our practice team ensuring that the reception area runs smoothly and efficiently.

Main duties of the job

Main durties will include but not limited to:

• All reception duties including answering the phones and dealing with patients face to face.
• Management of medical records.
• Liase with hospitals and outside agencies where applicable.
• Dealing with repeat prescription requests.
• Knowledge of EMIS Web desired but not essential, full training will be given.

About us

Hetton Group Practice is a busy practice with approx 11800 patients. Our team consists of 5 GP Partners, and a full compliment of nursing and administration staff. We are a training practice with GP Registrar rotations on a six monthly basis and medical students.

Job responsibilities

To support the team to ensure an effective, efficient and caring service is provided to all of our patients. Duties to include:

• Processing of telephone and e-consults for appointments.
• Answer incoming phone calls, transferring calls or dealingwith the callers request appropriately.
• Signposting patients to best meet their needs.
• Initiating contact with and responding to, requests frompatients, team members and external agencies.
• Clinical coding data on EMIS Web. Inputting data into patients healthcare records as necessary.
• Managing all queries as necessary in an efficient manner.
• Maintaining a clean, tidy, effective working area at all times.
• Providing administrative support to all of the team as required.
• Scanning documents into patients records.
• Processing of repeat prescription requests.
• Observing Health and Safety guidelines.
• Any other erasonable duties requested by management.

Person Specification

Qualifications

• Good standard of general education
• GCSE grade A to C in English and Maths
• Excellent verbal and written communication skills.

Experience

• Experience of admin/reception work.
• Experience of working with the general public.
• Excellent communication skills both written and oral.
• Polite and clear telephone manner.
• Able to use initiative.
• Self motivated.
• Awareness of confidentiality.
• IT Skills
• Experience of working in Primary Care/General Pratice
• Knowledge of Emis Web.
• Knowldge of clinical coding and summarsing.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.