Medical Receptionist

NHS; Heckmondwike; On-site; GBP 10,000 - 40,000; Part time

Job summary

A healthcare provider in Heckmondwike is seeking a part-time Medical Receptionist. The role requires providing a friendly and efficient service to patients, booking appointments, and supporting a team of healthcare professionals. Candidates should have excellent communication and interpersonal skills, with experience in a patient-focused environment. Training and support will be provided for career development.

Benefits

Career development support

Flexible shift patterns

Qualifications

• Experience of working in a patient focused role.
• Experience of reception work in a GP practice.
• Experience within General Public that could be beneficial.

Responsibilities

• Answer and transfer telephone calls, take messages.
• Manage electronic patient records, including data input.
• Book patient appointments and handle enquiries.
• Provide reception support to the Surgery Team.

Skills

Excellent communication skills

Interpersonal skills

Time Management

Negotiation and conflict management

Confidentiality

Education

GCSE Mathematics C or above

GCSE English C or above

NVQ in Customer Care (or equivalent)

European Computer Driving Licence (ECDL) (or equivalent)

Tools

System1 computer system

Job description

Are looking to appoint a Medical Receptionist.

Preferably with experience in General Practice or similar setting.

To work part-time 26.25 hours per week worked over five days with a mixture shifts to suit the practice. Shift pattern to be discussed at interview.

At Brookroyd, we value our staff and support career development.

We are an approx. 10,000 patient practice with a good mix of patients.

We are high QOF achieving and have a good local reputation. 3 GP partners, 3 Salaried GPs, 2 Advanced Nurse Practitioners, 2 Practice Nurses, 3 Health Care Assistants, 1 Phlebotomist and excellent administrative support.

We moved to a purpose built building in 2010 in the heart of Heckmondwike which has great transport links via M62 and excellent local schools.

Main duties of the job

Provide a friendly, efficient and confidential service to patients by booking their appointments and handling their general enquiries. Supporting the primary health care team by preparing their surgeries and dealing with their day to day enquiries.

The post holder will be required to provide Reception support to the Surgery Team. You will be dealing with telephone enquiries from patients, medical staff and other healthcare professionals.

Provide a confidential, efficient and accurate Reception and Administration service.

Ensure accuracy and completeness of information entered on to the Patient Clinical System and in paper notes in line with Practice policies.

Communicate sensitively and effectively with patients, External Companies, the Clinical Team, and Reception/Administration colleagues.

Respect patient confidentiality.

Willingness to undergo all training requirements necessary for the post.

About us

Working as part of a small team looking after frontline reception.

This will include face to face contact with patients and other service users.

Direction and leadership provided by the Reception Manager and the Practice Manager.

The post holder will be required to develop and maintain good working relationships with all staff. This will involve considerable liaison with patients, Clinical Teams, Reception colleagues, Management and other administration staff throughout the Practice.

There will also be considerable liaison with external organisations.

Job responsibilities

JOB SUMMARY: This member of staff is a very important ambassador for the surgery, the first point of contact and a vital link to all the services the surgery offers.

Provide a friendly, efficient and confidential service to patients by booking their appointments and handling their general enquiries. Supporting the primary health care team by preparing their surgeries and dealing with their day to day enquiries.

The post holder will be required to provide Reception support to the Surgery Team. You will be dealing with telephone enquiries from patients, medical staff and other healthcare professionals.

CORE VALUES: Working to NHS and Practice Plans and helping to meet local and national targets. Maintaining and improving quality of service. A positive and professional attitude with a willingness to help other colleagues, along with a smart and tidy appearance.

Receptionist Duties

• Politely answering the telephone, transferring calls, the taking and passing on of any messages.
• Accurate and timely management of electronic patient records including data input.
• Management of internal tasks, notifications and messages.
• Making appointments for patients either face‑to‑face or over the telephone.
• Arranging Ambulances to collect patients, arrange Translators to attend surgery with a patient.
• Taking details of patients requiring home visits.
• Locking & unlocking of doors and cabinets prior to and after surgery to ensure security measures are in place.
• Starting all relevant computers in a morning and checking for error messages, any of which should be reported to the Reception Manager or Practice Manager. Ensuring all computers are logged off in an evening to maintain security.
• Receiving and directing patients and visitors. Providing information as required.
• Maintaining and developing filing system in the most accurate manner.
• Providing assistance to other members of the team as and when necessary and undertaking duties that are commensurate with the level of this post and are specified by the Reception Manager.
• Repeat prescription management.
• Scanning of patient correspondence onto the patients clinical record.
• Maintenance of waiting room displays and patient information literature.
• Any computer work deemed necessary.
• Providing a chaperone for clinical staff and patients as and when necessary.
• Handling samples to send to the labs.

Person Specification

Experience

• Experience of working in a patient focused role.
• Experience of working in a GP practice.
• Experience of reception work in an area that could be relevant to this role.
• Experience of working within General Public that could be beneficial to this role.

Qualifications

• Good standard of general education.
• GCSE Mathematics C or above (or equivalent).
• GCSE English C or above (or equivalent).
• Excellent communication skills (Written and Oral).
• Clear, polite telephone manner.
• Time Management and the ability to work to deadlines.
• Interpersonal skills.
• Negotiation and conflict management.
• NVQ in Customer Care (or equivalent).European Computer Driving Licence (ECDL) (or equivalent).
• Knowledge of system1 computer system.

Behaviour

• Smart, polite and confident.
• Good at managing own emotions.
• Planning and organising.
• Performing under pressure.
• Using initiative.
• Self motivated.
• Flexibility.
• Confidentiality.
• Basic IT skills.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Equality and Diversity

The job holder must comply with all policies and procedures designed to ensure equality of employment and that services are delivered in ways that meet the individual needs of patients and their families. No person, whether they are staff, patients or visitors should receive less favourable treatment because of their gender, ethnic origin, age, disability, sexual orientation, religion etc.

Health and Safety / Risk Management

All staff are responsible for working with their colleagues to maintain and improve the quality of services provided to our patients and other service users. This includes complying at all times with the Practice Policies, including Health and Safety policies, and reporting incidents using the Practice Incident Reporting system.

Training and Personal Development

The job holder must take responsibility in agreement with the Practice Manager for his/her own personal development by ensuring that Continuous Professional Development remains a priority. The job holder will undertake all mandatory training required for the role.

Other Information

Your appointment is subject to a three month probationary period, during which time one week notice will be acceptable by either party.