Medical Receptionist

Victoria Medical Centre; Hebburn; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare practice in the UK is seeking a full-time Medical Receptionist or two part-time Receptionists. Key responsibilities include managing patient appointments, answering queries, and performing administrative tasks while ensuring a welcoming experience for patients. Ideal candidates will have relevant qualifications and experience in a healthcare setting. Join a dedicated team in a supportive environment.

Qualifications

• Good standard of education expected with GCSE Maths and English at Grade C or Function Skills Level 2.
• NVQ Level 2 in Health and Social Care or Business Admin required.
• Experience in customer service and administrative duties.

Responsibilities

• Greet patients and visitors warmly and professionally.
• Manage patient appointments and handle phone calls.
• Perform various administrative tasks and maintain accurate records.
• Serve as a liaison between patients and clinical staff.

Skills

Communication skills

Customer service

Problem-solving

Education

GCSE Maths and English at Grade C or Functional Skills Level 2

NVQ Level 2 in Health and Social Care or Business Admin

Tools

EMIS Web

Job description

We are looking to recruit either one full-time Medical Receptionist (37.5 hours per week) or two part-time Receptionists (up to 20 hours per week each). You will be the first point of contact for our patients, both in person and over the phone, ensuring a welcoming and professional experience. This role is key to the smooth running of our practice and involves a mix of administrative and patient-facing duties.

Main duties of the job

Greet patients and visitors warmly and professionally.

Manage patient appointments, cancellations, and follow-ups.

Answer phone calls and respond to patient queries promptly.

Maintain accurate patient records and data entry.

Assist with general office administration and correspondence.

Support clinical staff with daily operational tasks as needed.

Ensure compliance with confidentiality and data protection policies.

About us

We are a small friendly practice with a dedicated team.

We have 2 GPs, and 1 GP Locum, 1 GP Assistant, 1 Practice Nurse, 1 Healthcare assistant, an administration team of 3 and 1 Secretary.

We also have a practice Pharmacist, Social Prescribers, Mental Health Practitioners and Podiatrists who compliment the team.

Job responsibilities

Appointment Scheduling- manage and coordinate patient appointments using the practice's clinical system; EMIS Web

Phone Management- handing incoming calls, addressing patient queries, providing information and directing call appropriately

Administrative Duties- perform various administrative tasks, including updating patient records, processing paperwork and prescription requests

Communication- serve as a liaison between patients, healthcare providers, and clinical staff, ensuring clear and effective communication

Problem Solving- address and resolve patient concerns and issues promptly and courteously

Person Specification

Qualifications

• A good standard of education with an expectation of having both GCSE Maths and English at Grade C (Level 4) or above, or Functional Skills Level 2 in Maths and English
• NVQ Level 2 in Health and Social Care or Business Admin

Experience

• Experience of working with the general public
• Experience of working in a GP Practice
• Experience of working in Primary Care
• Experience of administrative duties

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.