Medical Receptionist

Highbury Grange Medical Practice; Greater London; On-site; GBP 22,000 - 28,000; Full time

Job summary

A healthcare provider in Greater London is seeking a front desk admin to manage patient enquiries, appointments, and administrative duties. Candidates should possess excellent communication skills, a strong understanding of confidentiality, and experience in a medical reception setting. This role offers a supportive environment aimed at professional development.

Qualifications

• Proficient in reading and writing English.
• Ability to maintain complete and accurate record systems.
• Willingness to undertake training and cope with change.

Responsibilities

• Respond to queries and requests efficiently and helpfully.
• Manage appointment bookings and cancellations.
• Maintain patient confidentiality and adhere to data protection standards.

Skills

Excellent communication skills

Good interpersonal skills

Ability to work under pressure

Friendly and approachable

Education

GCSE

GCSE English or equivalent

Tools

EMIS

DOCMAN

Job description

The main purpose of this post is to deal efficiently with enquiries and concerns as the first point of contact, to book patient appointments in person, on the telephone and via email in a helpful and professional manner, and to deal with any administrative duties which are required.

Applicants must possess excellent communication and people skills, have an ability to use own judgement, resourcefulness, common sense and local knowledge to respond to patients enquiries and requests. Have an understanding, acceptance and adherence to the need for strict confidentiality.

Main duties of the job

• To respond to all queries and requests for assistance in acalm, efficient and helpful manner;
• To clearly explain the surgery's appointment system topatients, making them aware of any adjustments in usual procedures, and to bookappointments for patients, noting your initials and clearly stating the reasonfor their attendance in certain instances;
• To answer all incoming calls on all telephone lines andassist accordingly.
• To take accurate messages, ensuring that all details(including the name, message, initials and current telephone number) isrecorded.
• To explain registration procedures to new and temporarypatients.
• To ensure that all forms for collection are filledimmediately to enable quick and effective collection.
• To correctly scan and attach all correspondence to patientrecords via DOCMAN or Emis Web.
• To ensure that all referrals are sent via e-RS or email on adaily basis, and to upload e-consults correctly and in a timely manner.
• To cancel or rebook any patients appointments whennecessary;
• To chase hospitals for referrals, results or appointments.
• Any other delegated administrative duties consideredappropriate to the post.

Theduties above may change in the light of development within the practice andare, therefore, subject to review.

About us

We offer a supportive and friendly working atmosphere where teamwork, communication, and mutual respect are central to our daily operations.

While we value a warm and approachable culture, we also maintain a high level of professionalism at all times. Team members are expected to uphold the practices standards of confidentiality, and patient-centred care.

Joining our team means becoming part of a practice that fosters personal development, professionalism, and a positive working culture.

Job responsibilities

To answer all incoming calls on all telephone lines andassist accordingly.

To take accurate messages, ensuring that all details(including the name, message, initials and current telephone number) isrecorded.

To forward any messages to the relevant staff members, eitherby providing them with the message book where appropriate or by contacting themon their extension; if you are unable to contact them to send them an internale-mail via EMIS.

To take an accurate record of any requests for home visitsand forward to the duty doctor.

To explain registration procedures to new and temporarypatients, ensuring that forms are correctly completed, signed and registered onEMIS and that a new patient check is booked in the relevant slot.

Baby Clinic To book appointments in person and toefficiently respond to enquiries.Parents of children under 5 years to be encouraged to produce their redbook and ensure that copied information is correctly passed onto theImmunisation Target Administrator for entering onto EMIS.

To ensure that all forms for collection are filledimmediately to enable quick and effective collection.

To receive monies for non-NHS fees and to provide receipts.

To manage all aspects of filing, amalgamations andprescriptions.

To correctly scan and attach all correspondence to patientrecords noting the data protection act, thus ensuring that no patientsinformation is attached to any other patients records.

To ensure that the front desk and notice boards areadequately stocked with practice leaflets, forms and/or posters.

To ensure information regarding cancellations orproblems/urgent matters not resolved is always relayed to all relevant practicemembers.

To ensure that all Practice Notes (Tasks) sent via EMIS orDocman are completed withing a timely manner.

To ensure that all referrals are sent via e-RS or email on adaily basis.

To upload any e-consults correctly and in a timely manner.

To cancel or rebook any patients appointments whennecessary.

To book transport for patients when necessary.

To prepare any HA courier bags for collection and to unloaddelivered bags.

To chase hospitals for referrals, results or appointments.

Lock all doors within the practice and the main doors to thehealth centre when applicable.

To make drinks for doctors or guests as requested, and towash up cups; also, to keep waiting area tidy.

To order stationary as required.

Any other delegated administrative duties consideredappropriate to the post.

Theduties above may change in the light of development within the practice andare, therefore, subject to review.

Person Specification

Qualifications

• GCSE
• GCSE

Experience

• GCSE English or equivalent
• Proficient in reading and writing English
• Good interpersonal skills
• Good telephone manner
• Ability to maintain complete and accurate record systems
• A willingness to work in a co-operative and flexible manner
• Ability to work as a team or on own initiative
• Ability to cope with change
• Reliable
• Flexible
• Good time keeper
• Friendly/approachable
• Willingness to undertake training
• Able to cope under pressure
• Previous medical receptionist experience.
• Experience using systems such as EMIS, DOCMAN, or similar healthcare IT platforms.
• Knowledge of GDPR and the importance of safeguarding patient information.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.