Medical Receptionist

Riada Resourcing; Coleraine; On-site; GBP 20,000 - 25,000; Full time

Job summary

A respected medical practice in Coleraine seeks a Receptionist to ensure smooth operations at the front desk. You will manage patient interactions, handle calls, and support clinical staff with administrative tasks. Candidates should have GCSE English and strong IT skills, particularly in MS Office and clinical systems. Previous experience in a similar role is required. This role is essential for maintaining high standards of patient care and service.

Qualifications

• Previous experience in a similar role is essential.
• Ability to work efficiently in a busy environment.
• Maintain confidentiality in line with GDPR.

Responsibilities

• Manage incoming calls and appointment bookings.
• Register new patients and maintain records.
• Support GPs and practice staff with documentation.

Skills

Strong administration and IT skills

Confident communication skills

Telephone skills

Education

GCSE English Language Grades A-C or equivalent

Tools

MS Office

EMIS

Vision

Job description

Join a respected and welcoming medical practice providing vital support to patients and clinicians in the Coleraine area. This is a vital front-of-house role where you’ll be the first point of contact for patients and visitors. You will ensure the smooth day-to-day running of reception and administrative services while delivering a high standard of care and customer service. This is an excellent opportunity for a Receptionist to play a key role in the daily running of a busy GP surgery. You’ll be the first point of contact for patients and visitors, both face to face and over the phone, ensuring every interaction is handled efficiently and with confidentiality.

Responsibilities

• Provide a friendly and professional front-of-house service for patients and visitors.
• Manage incoming calls, appointment bookings, and general enquiries efficiently using the practice’s clinical systems.
• Register new patients, update records, and maintain accurate and confidential data in line with GDPR requirements.
• Support GPs, nurses, and practice staff by preparing documentation, managing correspondence, and maintaining workflow.
• Process repeat prescriptions and referrals in accordance with practice procedures.
• Handle patient payments and issue receipts when required.
• Prioritise tasks effectively in a busy environment while maintaining a calm and approachable manner.
• Assist in general administrative duties such as filing, scanning, and managing incoming/outgoing post.

Skills and Qualifications

• GCSE English Language Grades A-C or equivalent.
• Strong administration and IT skills - confident using MS Office and clinical systems (EMIS, Vision, or similar).
• Previous experience in a similar role.
• Confident communication skills and telephone skills.

Location: Coleraine, Northern Ireland (Derry/Londonderry area).