Medical Receptionist

Royal Arsenal Medical Centre; City Of London; On-site; GBP 22,000 - 28,000; Full time

Job summary

A healthcare practice is seeking a Full-Time Medical Receptionist to join their friendly team. The successful candidate will handle patient interactions, manage the appointment system, and provide general office support. Excellent IT skills and prior experience with EMIS are essential. This is a patient-focused role requiring professionalism and adaptability. Working hours are 37.5 hours per week, Monday to Friday with occasional Saturday shifts.

Qualifications

• Must have prior experience with the EMIS clinical system.
• Experience of working in a GP practice is preferred.

Responsibilities

• Greeting and directing patients with professionalism and care.
• Managing the appointment system effectively.
• Processing and managing patient information with discretion and accuracy.
• Assisting patients with queries in person, by phone, and via email.
• Providing general office support such as filing, data entry, and handling correspondence.
• Assisting clinicians with administrative tasks.
• Ensuring compliance with confidentiality policies and data protection regulations.

Skills

Excellent IT skills

Proficiency in Microsoft Outlook and Word

Professionalism in patient interactions

Education

GCSEs (or equivalent) at Grade A-C in English and Maths

Tools

EMIS clinical system

Job description

Join Our Friendly Team as a GP Medical Receptionist!

Are you an enthusiastic, supportive, and adaptableindividual looking to make a difference in a patient-focused environment? Weare seeking a Full-Time Medical Receptionist to join our team, working 37.5hours per week. The role includes shifts from Monday to Friday (10:30 AM- 18:30 PM) and one in every four/five Saturdays (9:30 AM - 12:30 PM)on a shared rota system.

Main duties of the job

Asa Medical Receptionist, you will be responsible for a variety of tasks tosupport both clinical and administrative operations. Please see Job description

About us

We are a busy, proactive, teaching practice with acommitment to providing our diverse patient population with excellent qualitycare. Our very friendly team consists of 5 GPs, a Practice Pharmacist, 2Practice Nurses, a Nursing Associate, and 12 Administrative staff.

Job responsibilities

Main Duties of the Role

• Greeting and directing patients with professionalism and care.
• Managing the appointment system effectively.
• Processing and managing patient information with discretion and accuracy.
• Assisting patients with queries in person, by phone, and via email.
• Providing general office support such as filing, data entry, and handling correspondence.
• Assisting clinicians with administrative tasks, including managing paperwork and maintaining consultation rooms to infection control standards.
• Ensuring compliance with confidentiality policies and data protection regulations.
• Adhering to practice protocols and procedures.

Health & Safety: You will contribute to promoting and maintaining health, safety, and security as outlined in the practice's Health & Safety Policy.

Equality & Diversity: You will support the equality, diversity, and rights of patients, carers, and colleagues.

Training & Development: As part of your role, you will actively participate in training programs to enhance your skills and contribute to the practices success.

Person Specification

Qualifications

• Excellent IT skills, including proficiency in Microsoft Outlook and Word.
• GCSEs (or equivalent) at Grade A-C in English and Maths.

Experience

• Prior experience with the EMIS clinical system is essential
• Experience of working in a GP practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.