Medical Receptionist

Sydenham Green Group Practice; City Of London; On-site; GBP 20,000 - 28,000; Part time

Job summary

A well-established NHS GP training practice in London is looking for a Part-Time Medical Receptionist. The successful candidate will be responsible for providing exceptional patient service, handling administrative tasks, and maintaining a friendly environment. The role requires strong communication skills, proficiency in IT, and previous experience in a similar setting. Join a dedicated team committed to patient care.

Qualifications

• Previous experience in a receptionist or administrative role, preferably in a medical or healthcare setting.
• Strong verbal and written communication skills.
• Excellent organizational and multitasking abilities.

Responsibilities

• Greet patients and visitors warmly and professionally.
• Manage patient check-in and check-out procedures.
• Schedule, confirm, and reschedule appointments using EMIS.
• Handle patient inquiries in person, by phone or via email.
• Maintain and update patient records accurately and confidentially.

Skills

Patient interaction

Telephone communication

IT proficiency

Organizational skills

Communication skills

Team collaboration

Education

GCSE or above

NVQ Level 2/3 in Business Administration or Customer Service

Tools

Microsoft Office (Word, Excel, Outlook)

Medical practice management software (EMIS)

Job description

Asa Medical Receptionist, you will play a crucial role in providing exceptional patient service and contributing to the smooth operation of our practice. You will be responsible for handling various administrative tasks, ensuring patients receive the care and support they need and maintaining a friendly and welcoming environment.

Main duties of the job

Key Responsibilities:

• Patient Interaction: Utilise your experience in patient-facing roles to interact with patients professionally, displaying friendliness, patience, and understanding.
• Telephone Communication: Be confident and efficient in handling phone calls, addressing inquiries, scheduling appointments and directing calls to the appropriate personnel.
• IT Proficiency: Demonstrate a good level of IT skills.
• Administrative Tasks: Follow established procedures and instructions for handling tasks accurately and methodically.
• Organisation and Communication: Possess strong organisational and communication skills to coordinate patient appointments, relay messages to healthcare providers and maintain an organised front desk area.
• Team Collaboration: Work collaboratively with all members of our healthcare team, demonstrating flexibility and the ability to work effectively with various individuals.

About us

About us

We are a well‑established NHS GP training practice with a dedicated team consisting of 10 General Practitioners and 7 Practice Nurses. Our practice is committed to serving a diverse population of 15,500 patients.

At our practice, we prioritise our patient, placing a strong emphasis on their well‑being and healthcare needs. With a team of skilled professionals, we provide comprehensive medical services in a supportive and welcoming environment. Our commitment to patient‑focused care ensures that every individual receives the highest quality medical attention and support.

We take pride in our collaborative and friendly working environment, where our staff members work closely together to deliver outstanding healthcare services to our community.

Are you a competent and compassionate individual with experience in NHS GP services or a similar role? If so, we have an exciting opportunity for you to join our team as a Part‑Time Medical Receptionist.

Job responsibilities

Reports To: Deputy Practice Manager

Greet patients and visitors warmly and professionally.

Manage patient check‑in and check‑out procedures.

Schedule, confirm and reschedule appointments using EMIS, Klinik.

Handle patient inquiries in person, by phone or via email.

Collect and process patient information.

Administrative Support

Maintain and update patient records accurately and confidentially.

Prepare and manage correspondence, reports and other documentation.

Support clinicians with administrative needs.

Ensure waiting area and reception desk are clean, organised, and stocked with necessary materials.

Liaise with other healthcare professionals, pharmacies and laboratories as required.

Compliance and Confidentiality

Adhere to all relevant healthcare, data protection, and privacy regulations (e.g., GDPR).

Follow clinic protocols for patient safety and infection control.

Maintain confidentiality of patient and practice information at all times.

Job description

Job responsibilities

Reports To: Deputy Practice Manager

Patient Services

• Greet patients and visitors warmly and professionally.
• Manage patient check‑in and check‑out procedures.
• Schedule, confirm and reschedule appointments using EMIS, Klinik.
• Handle patient inquiries in person, by phone or via email.
• Collect and process patient information.

Administrative Support

• Maintain and update patient records accurately and confidentially.
• Prepare and manage correspondence, reports and other documentation.
• Support clinicians with administrative needs.
• Ensure waiting area and reception desk are clean, organised, and stocked with necessary materials.
• Liaise with other healthcare professionals, pharmacies and laboratories as required.

Compliance and Confidentiality

• Adhere to all relevant healthcare, data protection, and privacy regulations (e.g., GDPR).
• Follow clinic protocols for patient safety and infection control.
• Maintain confidentiality of patient and practice information at all times.

Qualifications and Experience:

Essential

• GSCE or above
• Previous experience in a receptionist or administrative role, preferably in a medical or healthcare setting.
• Proficiency in Microsoft Office (Word, Excel, Outlook) and medical practice management software (e.g., EMIS, Docman or similar).
• Strong verbal and written communication skills.
• Excellent organisational and multitasking abilities.

Desirable

• Familiarity with medical terminology.
• Experience handling confidential or sensitive information.

Key Competencies:

• Professional and empathetic communication with patients and colleagues.
• High attention to detail and accuracy.
• Ability to remain calm under pressure.
• Strong customer service orientation.
• Teamwork and reliability.
• Problem‑solving and adaptability.
• Commitment to confidentiality and ethical standards.

Working Conditions:

• Office‑based within a GP Surgery.
• May require evening or weekend shifts depending on practice hours.
• Interaction with patients who may be ill, anxious, or distressed.

Person Specification

Experience

• Experience working in a customer service or administrative role.
• Experience handling confidential or sensitive information.
• Experience using computer systems (e.g., MS Office, databases).
• Previous experience in a GP surgery or healthcare setting.
• Experience using clinical systems such as EMIS, Docman or Similar.

Qualifications

• GCSEs (or equivalent) including English and Maths.
• NVQ Level 2/3 in Business Administration or Customer Service or equivalent

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.