Medical Receptionist

Vauxhall Surgery; City Of London; On-site; GBP 22,000 - 28,000; Full time

Job summary

A friendly NHS GP Practice is seeking a full-time medical receptionist/admin to join their team in the Vauxhall area. The ideal candidate will possess excellent patient-facing skills and IT proficiency to manage reception services and handle patient inquiries efficiently. Experience in a healthcare setting is essential. The role includes retrieving patient records and managing appointments. Competitive salary and a supportive work environment are offered.

Qualifications

• Experience of working with the general public.
• Experience of administrative duties.
• Experience of working in a healthcare setting or primary care.
• Experience of working with clinical systems.

Responsibilities

• Ensure an effective and efficient reception service.
• Deal with general enquiries and make appointments.
• Action repeat prescription and Med3 requests.
• Retrieve and re-file patient records.
• Ensure correspondence and patient records are organized and filed correctly.

Skills

Excellent patient-facing manner

IT skills

Ability to work under pressure

Communication skills

Job description

We are a friendly NHS GP Practice in the Vauxhall area (with three sister practices Grays Inn Medical Group Chancery Lane in Central London, Grays Inn Medical Group Hampstead, and Grays Inn Medical Group West Hampstead in North London).

We are looking for an enthusiastic, hard-working full-time medical receptionist/admin to join our friendly practice team.

Overview

We are a patient-centred practice with a good work ethic, being considerate and understanding of our patients' needs to deliver high quality services. We are a team of friendly people who are supportive and caring of each other, and we look forward to expanding our team.

Responsibilities

You must have an excellent patient-facing manner, IT skills and be able to work under pressure and complete tasks efficiently.

Job responsibilities

• Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice.
• Deal with general enquiries, explain procedures and make new and follow-up appointments.
• Using your own judgement and communication skills ensure that patients with no prior appointments but who need urgent consultations are seen in a logical and non-disruptive manner.
• Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
• Enter requests for home visits, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor.
• Action repeat prescription and Med3 requests and ensure that they are ready for collection by the patient within 48 hours or as advised.
• Advise patients of relevant charges for private (Non-general medical services) services.
• Enter patient information on the computer as required.
• Patient notes and correspondence: Retrieve and re-file records as required, ensuring strict alphabetical order is adhered to. Ensure correspondence, reports, results etc. are filed promptly and in the correct records, ensuring that all recent correspondence is available when patients are seen. Ensure records are kept in good repair with all necessary information on the outside cover clearly visible. Open premises at the start of the day when first to arrive, make all necessary preparations to receive patients.
• Undertake any other additional duties appropriate to the post as requested by the Partners or the Management team.
• Ensure all new registrations are entered onto the database.

Person Specification

Experience

• Experience of working with general public
• Experience of administrative duties
• Experience of working in a healthcare setting or primary care
• Experience of working with clinical system(s)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.