Medical Receptionist

North Kensington Medical Centre; City Of London; On-site; GBP 15,000 - 25,000; Part time

Job summary

A local medical practice in the City of London is looking for a part-time receptionist to join their dedicated team. The ideal candidate will have previous medical reception experience and be familiar with SystmOne software. Responsibilities include handling phone calls, booking appointments, and managing patient records while ensuring confidentiality. This position offers a welcoming work environment with flexible hours.

Qualifications

• Experience working as a medical receptionist is essential.
• Previous general practice experience is preferred.
• You must have experience working with SystmOne software or similar.

Responsibilities

• Answer the telephone and deal with enquiries.
• Book new and follow-up appointments.
• Take messages for doctors and other clinicians.
• Request repeat prescriptions.
• Register new patients following practice policy.
• Open and distribute mail appropriately.
• File medical records and scan reports.
• Offer all services to patients as appropriate.
• Complete tasks sent by doctors and clinicians.
• Send off patient records to the PCSE.
• Mark patient records as arrived on SystmOne.
• Maintain tidiness of the reception area.
• Open and lock up practice premises.

Skills

Excellent communication skills

Telephone manner

Computer literacy

Teamwork

Tools

SystmOne software

Job description

Part time receptionist required for a GP practice in North Kensington, W10 for 22 hours per week.

Excellent communication skills and telephone manner is essential. Ability to work with other members of the team and computer literacy is critical. Previous general practice experience is preferred although we are willing to consider the right candidate outside of this scope.

Main duties of the job

SystmOne Practice

To be the focal point of the surgery and to act as a liaison between patients, clinicians and other members of your practice team. Ensuring that the scanning of patients correspondence is kept up to date at all times. You are expected to be courteous to patients, particularly people with disabilities, elderly and people from the ethnic minority groups. You must have experience working as a medical receptionist and preferably with SystmOne software or similar.

About us

Youwill Join a well-established professional team of General Practitioners, Practice Nurse, FY2s, Pharmacist, HCAs and Administration/Reception staff.

Weare an extremely friendly and flexible practice, with a current patientpopulation of 5000 patients. We are part of Westhill PCN and we have been rated Good by CQC.

Weare very good QOF achievers and we strive on our patient care at all times.

Job responsibilities

• Answer the telephone dealing with or redirecting enquiries.
• Booking new and follow up appointments.
• Take messages for the doctors, nurse and other clinicians.
• Requesting repeat prescriptions in accordance with practice guidelines.
• Register new patients following practice policy.
• Open mail and distribute as appropriate. Leave private, confidential and personal mail unopened.
• File medical records and scan hospital reports and letters.
• Offer all services to patients including Community Pharmacy Consultation Service (CPCS), extended hours hub and walk in centres as appropriate.
• Complete tasks sent by the doctors, nurses and other clinicians.
• Sending off patients records to the PCSE
• Marking patient records as arrived on systmone
• Each evening leave the reception area tidy and ready for incoming colleagues. Leave information regarding unsolved or urgent problems in the message book.
• Opening and locking up of Practice premises and maintaining security in accordance with practice protocols.

Confidentiality: Any information about patients, personal or medical must be regarded as strictly confidential. Any breach of this confidentiality will be taken as a reason for instant dismissal.

Person Specification

Experience

• Previous medical reception/admin experience.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.