Medical Receptionist

NHS; Cardiff; On-site; GBP 10,000 - 40,000; Part time

Job summary

A healthcare provider in Cardiff seeks a part-time Receptionist to be the first contact point for patients and clinicians. Responsibilities include patient registration, appointment bookings, and handling inquiries. Essential qualifications include basic communication skills and experience in a busy environment. Ongoing training is provided.

Qualifications

• Strong communication skills to handle patient requests.
• Experience in a public-facing role, preferably in healthcare.
• Ability to maintain strict confidentiality.

Responsibilities

• Greet and signpost patients to healthcare professionals.
• Register patients, book appointments and process information.
• Distribute information to the clinical team.
• Handle telephone calls professionally.
• Update patient records as necessary.

Skills

Excellent written and spoken communication skills

Basic numeracy and literacy skills

Experience working with the public

Education

GCSE/O Level English and Maths

Practice Receptionist training or NVQ

Job description

Job summary

Our Receptionists are the first point of contact for patients, clinicians and other services. Excellent written and spoken communication skills are essential to respond to any request in a timely manner. Experience in a similar role is essential, but ongoing training is regularly provided.

The medical receptionist must provide cover, help and support to patients and clinicians, maintaining strict confidentiality and delivering excellent patient care. This post is primarily for Danescourt Surgery but requires flexible working across both sites as needed.

Key responsibilities

• Greet and signpost patients to the appropriate healthcare professional or service (care navigation).
• Register patients, book appointments and process information (electronic and hard copy).
• Act as the central point of contact, distributing information, messages and enquiries to the clinical team.
• Receive and make calls professionally, ensuring names and site are provided to patients when answering the telephone.
• Deal with patients’ queries, including medical results, and allocate calls to the appropriate member of the healthcare team.
• Update patient records such as telephone numbers and addresses on each contact.

Person specification

Qualifications (Essential)

• Basic numeracy and literacy skills (e.g. GCSE/O Level English and Maths).

Qualifications (Desirable)

• Attendance at Practice Receptionist training or NVQ course, or working towards this.

Experience (Essential)

• Experience working with the public in a busy environment and within a multidisciplinary team.

Experience (Desirable)

• Experience working within a busy general practice setting.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and therefore requires a submission to the Disclosure and Barring Service to check for any previous criminal convictions.

Employer details

Greenmount Surgery, 25 Church Road, Ely, Cardiff, CF5 5HQ

Danescourt Surgery, 4 Rachel Close, Cardiff, CF5 2SH

Website: https://tariangroup.co.uk/

Job details

Posted: 24 October 2025

Reference number: A4313-25-0007

Pay scheme: Other (salary depending on experience, to be confirmed)

Contract: Permanent

Working pattern: Part‑time

Location: Greenmount Surgery (also Danescourt Surgery)