Medical Receptionist

Pike View Dr Malhotra & Partners; Bolton; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare practice in Bolton is looking for a new receptionist to join their team. The successful candidate will manage first patient contact, appointment bookings, and daily administrative tasks. Experience in a GP practice and familiarity with clinical software EMIS are preferred, but training will be provided. This role requires strong organization skills and the ability to work under pressure.

Qualifications

• Experience of working on reception or in customer service.
• Experience of working in a GP practice.
• Good IT skills and keyboard ability.

Responsibilities

• Dealing with patients via telephone or face to face.
• Booking of appointments and triage to the correct personnel.
• Performing general day-to-day administrative tasks.

Skills

IT skills

Customer service

Organization

Education

GCSE qualifications or equivalent

Recognised qualification in Reception or Business Studies

Tools

Clinical software EMIS

Job description

Pike view- Dr Malhotra & Partners require a new team member to join our existing reception team, we are looking for an enthusiastic, well organised member to help us continue to achieve high standards in delivering Primary Care to our patients.

Main duties of the job

The successful candidate will be responsible for first patient contact and triage of patients to the correct clinical personnel, you need to be able to multi task and work under pressure and meet deadlines demanded of this role for a very busy reception. An experience of reception/customer services preferably in primary care would be desirable, however, training will be given for our clinical system EMIS and all processes.

About us

We are a medium sized practice supported by an excellent clinical and administration team. We are also a GP training practice, we achieve high QOF, Bolton Quality Contract and other Enhanced Services along with working as part of the Horwich PCN.

Job responsibilities

Dealing with patients via telephone or face to face in Reception. Booking of appointments and triage to the correct clinical personnel, taking messages, dealing with prescription requests, monitoring of practice emails and action accordingly, ordering of pathology supplies, photocopying, saving patient documents/information in patient records, actioning general day to day administration tasks been given by Manager, ringing patients to action practice notes from the clinicians, receiving patient samples for testing and making sure that personal details are correct, making sure all reception areas are kept tidy and left ready for use by you colleagues and handover of any unresolved or urgent matters. You must also be able to provide cover due to holiday and sickness relief for colleagues.

Person Specification

Knowledge and skills

• IT skills, previously worked with clinical software EMIS.

Experience

• Experience of working on reception or in customer service.
• Experience of working in a GP practice.

Qualifications

• Good basic education GCSE qualifications or equivalent, preferably in English and Mathematics, Good IT skills, Keyboard ability, knowledge and accuracy.
• Recognised qualification in Reception or Business Studies.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.