Medical Receptionist

NHS; Blackwood; On-site; GBP 10,000 - 40,000; Part time

Job summary

A national health service provider is seeking a part-time receptionist for their GP surgery in Wales. The role involves answering calls, managing appointments, and assisting the practice team. Ideal candidates should possess excellent interpersonal skills and experience in a healthcare setting. Responsibilities include care navigation, data entry, and interacting with patients. This position offers the national minimum wage and benefits such as NHS pension membership and annual leave.

Benefits

Membership of the NHS pension scheme

Free Onsite Parking

5 weeks annual leave (pro rata)

Qualifications

• Experience of administrative duties.
• Experience of working in a health care setting.
• Experience of working with the general public.

Responsibilities

• Answering incoming calls and transferring accordingly.
• Data entry in patient records.
• Process prescriptions and care navigation.

Skills

Excellent interpersonal skills

Computer literacy

Ability to work with the general public

Education

GCSE Mathematics & English (C or above)

Educated to GCSE level or equivalent

NVQ Level 2 in Health and Social Care

AMSPAR Receptionists Qualification

Job description

We are looking to recruit an enthusiastic andcommitted receptionist to join our friendly team. The position is part time.Monday-Friday 16-20 hours a week (TBA at interview) between 8:00am and 6:30pm.

Shifts vary each week and therefore the post holderwill need to be flexible with their working hours. There are times when overtime is required andyou will be expected to undertake your fair share of overtime over yourcontracted hours to cover staff absence.

We are ideally looking for someone with excellentinterpersonal skills and experience with dealing with the general public.Delivering high quality services is essential.

Duties will include general assistance to thepractice team, answering the telephone, care navigation, sign posting patientsto the most appropriate service or healthcare professional in a courteous, efficient,and effective way. Dealing with patient enquiries both over the telephone andon the reception desk. Computer literacy is essential and full training will begiven as appropriate.

Main duties of the job

• General assistance to the practice team and project a positive, professionaland friendly image to patients and other visitors, either in person or via thetelephone
• Care Navigation
• Maintainingand monitoring the practice appointment system
• Processtelephone and e-requests for appointments
• Answerincoming phone calls, transferring calls or dealing with the callers requestappropriately
• Initiatingcontact with and responding to, requests from patients, team members andexternal agencies
• Advisingpatients of relevant charges for private (non GMS Services), accepting payment,and issuing receipt
• Photocopying
• Processingand distributing incoming and outgoing mail and hospital letters (paper andelectronic)
• Dataentry of new and temporary registrations and relevant patient information asrequired
• Input data into the patients healthcarerecords as necessary
• Filingand retrieving paperwork
• Scanningof patient related documentation and attaching scanned documents to patientshealthcare records
• Processpatient prescriptions as directed.
• Supportthe practice administrator with requests for information i.e. SARs,insurance/solicitors letters, DVLA forms, booking of private medicals etc.
• Summarise/readcoding of patients medical records
• Manageall queries, taking messages as necessary and passing information on in anefficient and timely manner

About us

Salary - National Minimum Wage

5 weeksannual leave (pro rata)

Membership of the NHS pension scheme

Free Onsite Parking

WorkingMonday-Friday between 8:00am and 6:30pm

About us

The GP surgery is based at Pontllanfraith HealthCentre and is a busy single site practice with a stable list size of approx 8500patients.

Weprovide an exceptional service and are proud to have maintained this level ofservice throughout the global COVID-19 pandemic. The practice has a manageableworkload and serves a friendly practice population with a strong emphasis oncommunity value

Job responsibilities

Please refer to the full list of duties of role above

Answering incoming calls/transfer accordingly

Scanning

Data Entry in patient record

Scanning

Actioning emails

Care Navigation

Process prescriptions

Summarising

Attaching letters to patient records

Person Specification

Qualifications

• Educated to GCSE level or equivalent
• GCSE Mathematics & English (C or above)
• AMSPAR Receptionists Qualification
• NVQ Level 2 in Health and Social Care

Experience

• Experience of working with the general public
• Experience of administrative duties
• Experience of working in a health care setting

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.