Medical Receptionist

SpaMedica Ltd; Birmingham; On-site; GBP 10,000 - 40,000; Full time

Job summary

A healthcare provider in Birmingham is seeking a receptionist to ensure professional greeting of visitors and callers. The role involves registering new patients, managing documents, and making appointments while ensuring patient confidentiality. Ideal candidates will have strong customer care skills and attention to detail. Benefits include 22 days holiday, performance bonuses, and continuous training.

Benefits

22 days holiday

Performance bonuses

Enhanced Maternity & Adoption pay

Free flu vaccinations

Reimbursement for eye tests

Continuous training and development

Recommend a Friend Scheme

Access to exclusive discounts

Qualifications

• Experience in a customer-facing role is preferred.
• Strong communication skills are essential.
• Ability to handle confidential information.

Responsibilities

• Greet all visitors and callers professionally.
• Register new patients and manage medical documentation.
• Make appointments while ensuring patient confidentiality.
• Manage reception responsibilities effectively.
• Provide excellent customer care.

Skills

Customer care

Attention to detail

Reception management

Administration tasks

Job description

Responsibilities

• We need somebody to ensure that all visitors and telephone callers to the practice are greeted professionally
• You will register new patients, scan documents onto our medical system, send letters to patients as necessary & photocopy notes and other information
• You will make appointments for our patient applying your understanding of patient confidentiality & attention to detail
• Managing reception responsibilities for each clinic
• Effective with all administration tasks
• Providing excellent customer care to all our patients

About SpaMedica

We re proud to be Investors In People Platinum Accredited which puts us in the top 7% of IIP organisations. We are rated a great place to work and hold awards for GPTW Best Workplaces for Development, Women and Wellbeing.

SpaMedica benefits

• 22 days holiday (increasing with length of service) + Bank Holidays
• Discretionary Performance bonuses awarded twice a year; Company performance bonus + Personal performance bonus
• Enhanced Maternity & Adoption pay
• Free flu vaccinations and DBS
• Reimbursement for eye tests and glasses (up to 75)
• Eligibility for Bluelight card
• Continuous training and development (apprenticeships, internal development programmes)
• Recommend a Friend Scheme (350 reward for both)
• Access to exclusive discounts, colleague perks, online recognition and wellbeing hub on our SpaMedica&Me platform

Recruitment Information

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. Therefore, a submission for Disclosure to the Disclosure and Barring Service (formerly known as CRB) will be necessary to check for any previous criminal convictions.

Equality and Diversity

SpaMedica is committed to promoting equality of opportunity, celebrating and valuing diversity, and eliminating any form of unlawful discrimination across our workforce. We ensure our people are truly representative of the communities we serve. All individuals, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation, are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at [e-mail].

Commitment

Our organisation is committed to safe and fair recruitment, safeguarding, and protecting those we care for and serve. We ensure all our staff are vetted, selected, trained, and supervised fairly and to a high standard so that they can provide safe, effective, and compassionate care.

Join SpaMedica

Where our values guide everything we do, and you can make a life-changing difference every day. Apply today and be part of a team that puts patients at the heart of everything we do.

Here at SpaMedica, our focus is on patient care, safety and satisfaction. As the UK s largest provider of NHS cataract surgery, we re experts at what we do, and that s evidenced in the five-star feedback we receive from our patients.