Medical Receptionist

Kingsway Medical Centre; Billingham; On-site; GBP 20,000 - 25,000; Part time

Job summary

A local medical practice is seeking a Medical Receptionist to join their friendly team in Billingham. The role is for 27 hours per week, with responsibilities including managing appointment requests, processing patient information, and welcoming patients. Candidates should have experience as a Medical Receptionist and possess strong customer service skills. The practice values teamwork and offers a welcoming environment.

Qualifications

• Six months experience as a Medical Receptionist in a general practice.
• Experience of dealing with people in a health and social care setting.
• Experience of eRD and EPS.

Responsibilities

• Care navigation/signpost patients to appropriate services.
• Ensure all telephone calls are answered in a timely manner.
• Manage appointment requests via telephone and in-person.
• Process pathology samples and notify patients of results.
• Action requests for repeat prescriptions appropriately.
• Promote health campaigns to high-risk patients.
• Open and secure premises.

Skills

Proven customer service skills

Teamwork experience

Ability to work on own initiative

Experience in health and social care

Experience using medical software (SystmOne)

Experience in care navigation/signposting

Education

GCSE grade A to C in English and Maths

Amspar Medical Receptionist Certificate

Job description

We are looking to recruit a Medical Receptionist to our friendly team. The ideal candidate will be an experienced Medical Receptionist

This role is for 27 hours a week to be worked as follows :

Monday 8 am - 6 pm (1 hour unpaid lunch break)

Main duties of the job

Care navigation/signpost patients to the most appropriate service

Ensure all telephone calls are answered within a timely manner

Manage appointment requests telephone/F2F/e.consultations/home visits

Ensure efficient processing of pathology samples from safe collection to distribution of results internally and accurately notifying patients of the results.

Action requests for repeat prescriptions on the clinical computer system according to the prescribing protocol and ensure that they are ready for collection by the patient within 48 hours.

Manage communication into the practice, ensuring accuracy of detail and prompt appropriate action.

Scanning of patient related documentation and attaching scanned documents to patients' healthcare records

Promote health campaigns to appropriate high-risk patients i.e., the annual flu vaccination campaign

Open and secure premises.

About us

Whilst we work extremely hard, theculture of the practice is friendly and welcoming:

Prior to retirement, several membersworked at Kingsway for over 30 years.

Informal meeting room where team membersoften enjoy lunch together.

The team comprises of:

3 GPs (2 of whom trained at the practiceand stayed on).

Three Nurse Practitioners providingacute appointments

Three Practice Nurses & Two Health Care Assistants.

The support team comprises of 10receptionists and a separate admin team.

Key Information about the surgery:

Teaching practice with GP Registrars andMedical students

SystmOne clinical system

CQC Good rating with outstanding inresponsiveness

Free car parking nearby

Job responsibilities

Drs. Sinha, Folorunsho & Wilson

JOBDESCRIPTION

Job Title: MedicalReceptionist

Reports to: ReceptionTeam Leader/Practice Manager

Location: KingswayMedical Centre, Billingham

JobSummary

The medical receptionteam are the first point of contact and represent the practice whether on thetelephone or face to face; the receptionist must respond in a friendly, helpfuland professional manner at all times. To provide administrative assistance tothe practice team and carry out a variety of administrative tasks unique togeneral practice.

Main duties ofReceptionist role:

Care navigation/signpost patients to the most appropriateservice

Ensure all telephone calls are answered in a timely manner.

Manage appointment requeststelephone/F2F/e.consultations/home visits

Ensure efficient processing of pathologysamples from safe collection to distribution of results internally andaccurately notifying patients of the results.

Action requests for repeat prescriptions on theclinical computer system according to the prescribing protocol and ensure thatthey are ready for collection by the patient within 48 hours.

Manage communication into the practice,ensuring accuracy of detail and prompt appropriate action.

Scanning of patient related documentation and attaching scanneddocuments to patients' healthcare records

Promote health campaigns to appropriatehigh-risk patients i.e., the annual flu vaccination campaign

Open and secure premises.

COMPETENCIES

An understanding, acceptance and adherence tothe need for strict confidentiality

Keep up to date with and apply practicepolicies, standards and guidelines.

To attend any required training

To work flexibly within the practice openinghours as directed by the Reception Team Leader/Practice Manager

To carry out other duties appropriate to theposition of Medical Receptionist

Person Specification

Experience

• Proven customer service skills in direct contact with public
• Experience of working in a team
• Experience of working on own initiative
• Experience of dealing with people in a health and social care setting
• Six months experience as a Medical receptionist in a general practice
• Experience of using a medical software i.e., SystmOne
• Experience of signposting or care navigation
• Experience of eRD
• Experience of EPS

Qualifications

• GCSE grade A to C in English and Maths
• Amspar Medical Receptionist Certificate

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.