Medical Practice Receptionist - Flexible Hours & Patient Care

Blacketts Medical Practice; Tees Valley; On-site; GBP 18,000 - 22,000; Part time

Job summary

A medical practice in Tees Valley is seeking a Receptionist to provide effective reception services to patients and visitors. The ideal candidate should have excellent communication skills and a background in customer service. Responsibilities include managing enquiries, handling appointments, and maintaining patient records. This part-time role requires flexible working hours over three days, ensuring a professional environment at all times.

Qualifications

• Previous experience in a customer-facing or administrative role.
• Experience handling telephone and face-to-face enquiries in a busy environment.
• Experience working in a GP practice, NHS, or healthcare setting.

Responsibilities

• Provide an effective and efficient reception service to patients and visitors.
• Deal with general enquiries and assist patients with appointments.
• Enter and update patient information on the clinical computer system.

Skills

Excellent communication and interpersonal skills

Strong organisational and time-management skills

Ability to work accurately under pressure

Competent in using Microsoft Office and clinical/administrative systems

Ability to maintain confidentiality and handle sensitive information

Knowledge of GP practice procedures and services

Understanding of confidentiality, data protection, and safeguarding

Education

Good general education, including GCSE in English and Maths

NVQ Level 2 or 3 in Business Administration or Customer Service

Training in medical terminology

Tools

SystmOne clinical system

Job description

A medical practice in Tees Valley is seeking a Receptionist to provide effective reception services to patients and visitors. The ideal candidate should have excellent communication skills and a background in customer service. Responsibilities include managing enquiries, handling appointments, and maintaining patient records. This part-time role requires flexible working hours over three days, ensuring a professional environment at all times.