Medical Practice Assistant. C London. ASAP start

Joyce Guiness Limited; City Of London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A well-regarded wellness practice in London is seeking an organised and personable Medical Practice Assistant. You will manage patient records, schedule appointments, and support clinicians in a busy environment. The ideal candidate should be calm under pressure, naturally friendly, and maintain confidentiality. Previous experience as a medical secretary is preferable, but full training will be provided.

Qualifications

• Experience as a medical secretary is preferable.
• Ability to manage patient records and appointment scheduling.
• Must maintain confidentiality and discretion at all times.

Responsibilities

• Manage patient records and ensure files are compliant.
• Schedule appointments and follow-ups.
• Greet and check in patients, collecting necessary information.

Skills

Organisational skills

Interpersonal skills

Confidentiality

Calm under pressure

Attention to detail

Job description

We're looking for an organised and personable Medical Practice Assistant to join a growing wellness and wellbeing practice in London. This is an opportunity to work alongside a great team, supporting a well-regarded doctor in a busy but supportive environment, playing a key role in ensuring the practice runs smoothly and patients receive excellent care.

This candidate will be the backbone of the practice, managing everything from patient records and appointment scheduling to correspondence and billing. Maintaining confidentiality and discretion at all times is understandably essential; therefore, we're looking for someone calm under pressure, naturally friendly and sensitive, discreet, and enjoys the variety that comes with keeping a medical practice ticking‑over.

Experience as a medical secretary is preferable, although full training will be provided.

Duties include but are not limited to:

• Manage patient records / ensuring electronic and paper files are up to date and compliant
• Schedule appointments / follow‑ups, and procedures
• Coordinate diaries
• Produce practice correspondence – letters, emails, medical reports, referral documentation
• Process billing and insurance claims, prepare invoices, and assist patients with payment queries
• Maintain office systems, order supplies, keep reception area welcoming and organised
• Greet and check in patients, collecting necessary information
• Phone and email enquiries, providing information about services and taking messages
• Coordinate patient flow throughout the day, ensuring clinicians have all necessary records and test results to hand

***Joyce Guiness is one of the most established support recruitment agencies in London. We specialise in providing high calibre candidates for a variety of temporary and permanent roles including; PA, EA, TA, Receptionist, Office Manager, Marketing and Events Manager and Hospitality. We are committed to continuously improving diversity and equality within our recruitment processes.***
Due to the high volume of applications received, we are unable to respond to each application individually. If you are already registered with Joyce Guiness, please contact your consultant directly.