Medical Information Associate (French Speaking)

Ergomed; Guildford; On-site; GBP 30,000 - 40,000; Full time

Job summary

A global healthcare company in Guildford is seeking a Medical Information Associate fluent in English and French. This role involves responding to medical inquiries and ensuring proper documentation of adverse events. Ideal candidates should have a life science background and customer service experience. The position offers a supportive working environment focused on personal and professional growth.

Benefits

Training and career development opportunities

Friendly, supportive working environment

Opportunity to work with colleagues globally

Qualifications

• Healthcare related degree in chemistry, biology, biotechnology, pharmacy, or nursing.
• Customer service or call center experience preferred.
• Strong interpersonal and communication skills.
• Ability to perform out-of-hours service if required.

Responsibilities

• Provide approved responses to medical enquiries from external customers.
• Accurately document and report adverse events and product quality complaints.
• Ensure all enquiries are tracked in the Medical Information database.
• Participate in out-of-hours medical information service as needed.

Skills

Fluent in English

Fluent in French

Customer service experience

Time management skills

Interpersonal skills

Education

Life science or healthcare related degree

Job description

Overview

PrimeVigilance is looking for a Medical Information Associate fluent in English and French to join our growing Medical Information team.

Responsibilities

• To provide approved responses to medical enquiries from external customers (healthcare professionals, patients, pharmaceutical clients) including call handling in French and English.
• To accurately identify, document and report adverse events/side effects, pregnancy and other special situation events, and product quality complaints within required timeframes.
• To ensure that all medical information enquiries are tracked and fully documented within the Medical Information database accurately and completely.
• To participate in the out-of-hours provision of medical information for clients who have contracted a 24/7 enquiry handling service.
• Providing management with regular updates regarding project status and metrics concerning enquiries.
• Assisting in departmental regulatory inspection preparedness for the company pharmacovigilance system and actively participating in PV inspections or audits.

Qualifications

• Life science / bio medical background – healthcare related degree (chemistry, biology, biotechnology, pharmacy, nursing).
• Customer service or call centre experience preferred.
• Comfortable receiving enquires by phone.
• Ability to perform out-of-hours service if required.
• Time and issue management, delegation, organization and multitasking skills with good attention to detail.
• Scientific acumen.
• Strong interpersonal and communication skills.
• Advanced English and French skills, both verbal and written

Additional Information

Why PrimeVigilance

We prioritize diversity, equity, and inclusion by creating an equal opportunities workplace and a human-centric environment where people of all cultural backgrounds, genders and ages can contribute and grow.

To succeed we must work together with a human first approach. Why? because our people are our greatest strength leading to our continued success on improving the lives of those around us.

We offer:

• Training and career development opportunities internally
• Strong emphasis on personal and professional growth
• Friendly, supportive working environment
• Opportunity to work with colleagues based all over the world, with English as the company language

Our core values are key to how we operate, and if you feel they resonate with you then PrimeVigilance could be a great company to join!

• Quality
• Integrity & Trust
• Drive & Passion
• Agility & Responsiveness
• Belonging
• Collaborative Partnerships

Come and join us in this exciting journey to make a positive impact in patient’s lives. We look forward to welcoming your application.