Medical Evaluation & Case Processing Oversight Lead

CSL Plasma; Glasgow; On-site; GBP 75,000 - 100,000; Full time

Job summary

A leading biotherapeutics organization in Glasgow seeks a seasoned professional to oversee pharmacovigilance processes. The role requires at least 10 years of experience in Clinical Trial and Post-marketing Pharmacovigilance, including 5 years in management. Key responsibilities include managing single-case processing and driving departmental strategy. Candidates should have a strong understanding of regulatory guidelines and case management processes.

Benefits

Prioritize employee well-being

Innovative work environment

Qualifications

• Minimum of 10 years of related experience, with 5 years in a managerial role.
• Experience with overseeing case management processes.

Responsibilities

• Oversee all areas of single-case processing in the global pharmacovigilance database.
• Drive department-wide planning including resource, budget, and org strategy.
• Monitor regulatory trends and represent the department in global initiatives.

Skills

Clinical Trial and Post-marketing Pharmacovigilance experience

Global pharmacovigilance database knowledge

Proficient knowledge of global and local regulatory rules

Education

BS/BA, RN, Pharmacist, or similar

Job description

CSL's R&D organization is accelerating innovation to deliver greater impact for patients. With a project‑led structure and a focus on collaboration, we’re building a future‑ready team that thrives in dynamic biotech ecosystems. Joining CSL now means being part of an agile team committed to developing therapies that make a meaningful difference worldwide.

You will oversee all areas of single‑case processing in the global pharmacovigilance database from all sources. This includes ensuring that the vendor performs case processing in accordance with regulatory guidelines, PV agreements, and the Company's SOPs, as well as responding to specific questions or queries about cases. This role develops standards and processes, with a focus on global compliance and process optimization.

Oversees Medical Evaluators responsible for medical review of IC RSs.

Key Responsibilities

• Oversight of Case Management Processes activities
• Oversight of Medical Evaluator role which completes medical review of the following IC RSs:
• All serious cases from all sources
• Non‑serious cases from company‑sponsored clinical study, if required
• Legal IC RSs (serious and non‑serious)
• Reportable cases of combination products with device issue(s) / malfunction (serious and non‑serious)
• Non‑serious IC RSs are processed by Case Managers and reviewed for correct seriousness on an aggregate basis by Medical Evaluator
• Medical review includes:
  • Review of seriousness, listedness and causality assessments
  • Review of event terms and MedDRA coding
  • Review of narrative for medical accuracy and consistency
  • Assessment of the need for Quality Investigations
  • Generation of medical follow‑up queries / Targeted Questionnaires
• Drive department‑wide planning: resource, budget, and org. strategy
• Own case management dashboards and governance scorecards
• Prepare for internal and external inspections including coordination of creation of presentations
• Lead transformation initiatives (e.g., vendor transitions, digital tools)
• Monitor regulatory trends and represent PV case management in global initiatives
• Coordinate departmental leadership meetings and communication
• Pilot innovations (e.g., RPA, AI triage, tech integration)
• Align with Clinical, QA, Regulatory, and Safety Science functions
• Coordinate creation and update of SOPs
• Retain product and process knowledge

Skills and Education Required

• Minimum of 10 years of Clinical Trial and Post‑marketing Pharmacovigilance (PV) experience with 5 years of managerial/leadership experience
• Global pharmacovigilance database knowledge is required along with proficient knowledge of global and local regulatory rules and regulations

Qualifications and Education Required

• BS/BA, RN, Pharmacist, or similar

Our Benefits

We encourage you to make your well‑being a priority. It’s important and so are you. Learn more about how we care at CSL.

About CSL Behring

CSL Behring is a global biotherapeutics leader driven by our promise to save lives. Focused on serving patients’ needs by using the latest technologies, we discover, develop and deliver innovative therapies for people living with conditions in the immunology, hematology, cardiovascular and metabolic, respiratory, and transplant therapeutic areas. We use three strategic scientific platforms of plasma fractionation, recombinant protein technology, and cell and gene therapy to support continued innovation and continually refine ways in which products can address unmet medical needs and help patients lead full lives.

CSL Behring operates one of the world’s largest plasma collection networks, CSL Plasma. Our parent company, CSL, headquartered in Melbourne, Australia, employs 32,000 people, and delivers its lifesaving therapies to people in more than 100 countries.

We want CSL to reflect the world around us

At CSL, Inclusion and Belonging is at the core of our mission and who we are. It fuels our innovation day in and day out. By celebrating our differences and creating a culture of curiosity and empathy, we are able to better understand and connect with our patients and donors, foster strong relationships with our stakeholders, and sustain a diverse workforce that will move our company and industry into the future. Learn more Inclusion and Belonging | CSL.

Do work that matters at CSL Behring!