Medical Case Manager

Cover More Group; Hove; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading travel insurance provider in the United Kingdom is seeking a skilled professional to join their Travel Guard team. In this role, you will monitor client medical conditions, recommend travel requirements, and work closely with other medical staff to ensure optimal care. Candidates must be a Registered Nurse or Paramedic with advanced English and preferably another European language. The company values diversity and offers a flexible hybrid working model, comprehensive benefits, and supportive career growth prospects.

Benefits

Hybrid working model

Competitive health insurance

Paid parental leave

Volunteer leave

Complimentary travel insurance

Qualifications

• Demonstrates professional expertise and knowledge in acute emergency/critical care (minimum of five years).
• Effectively manages computer technology, typing and word processing.

Responsibilities

• Monitor the medical condition until the client is cleared for travel.
• Medically monitor cases by telephone contact and review of medical reports.
• Review and/or recommend medically necessary travel requirements.
• Work with Assistance Coordinators to assure quality assistance services.
• Confer with Travel Guard Doctor on medical cases.

Skills

Registered Nurse or Paramedic

Advanced Medical English oral and written

Another European Language (Italian, German, French preferred)

Critical independent thinking

Ability to multi-task

Technology management

Job description

Where will your career take you next? Let’s find out together.

At Zurich Cover-More, we’re proud to be one of the world’s leading travel insurance and assistance providers. Each year, we protect more than 20 million travellers worldwide, making sure we’re there every step of their journey with proactive care, personalized cover and specialist support. Zurich Cover-More partners with many of the world’s best-known brands – қан major airlines, travel giants, top banks, credit card providers, and large retailers – to deliver more care, more cover, for all.

Launched in December 2024, Zurich Cover-More is the global travel brand of Zurich Insurancewenza Group, one of the world’s leading multi-line insurers. Our family of customer‑facing brands includes trusted names like Travel Guard, Cover‑More Travel Insurance, Travelex Insurance, Universal Assistance, World Travel Protection, Freely, and Blue Insurance. Together, we’re redefining what it means to travel safely and with confidence. Whether it’s a long‑awaited holiday, a last‑minute business trip, or an unexpected detour, we deliver in the moments that matter.

About Travel Guard

This role is part of our Travel Guard team. Travel Guard is a leading travel insurance brand, serving millions of leisure and business travellers worldwide. Established in 1982 we offer a comprehensive portfolio of travel insurance solutions and global assistance services. Travel Guard operates service centres across Asia, Europe, and the Americas, ensuring 24/7 support to help travellers navigate unexpected circumstances that may disrupt their plans. Travel Guard became part of Zurich Cover-More in December 2024.

What you’ll be doing:

In this role you will…

• Follow the client’s case from the onset and monitor the medical condition until the client is cleared for travel either by commercial air or if medically necessary, air ambulance.
• Medically monitor cases by: telephone contact with treating medical providers and/or review of medical reports.
• Review and/or recommend medically necessary travel requirements in conjunction with treating physician and Travel Guard Physician on‑duty.
• Carry out accountabilities and objectives within the framework of Travel Guard’s TCF (Treating Customers Fairly), TCP (Travel Compliance Protocol) & Training & Competence policies.
• Work with Assistance Coordinators to assure quality assistance services to the client by directing case management in relation to medical needs.
• Confer with Travel Guard Doctor on‑duty on medical cases to determine optimal direction of case management.

What skills and experience you’ll bring on this journey:

• Registered Nurse or Paramedic.
• Language: Advanced Medical English oral and written (mandatory). + Another European Language (Italian, German, French preferred).
• DemonstratesARENT professional expertise and knowledge in acute emergency/critical care (minimum of five years).
• Demonstrates critical independent thinking and ability to multi‑task in situations wherein the outcome is time‑sensitive.
• Effectively manages computer technology, typing and word processing.

Why you’ll love working with us!

We value optimism, caring, togetherness, reliability, results‑orientation, ખરી forward‑thinking.

We have more than 300 molde employees worldwide. We are a global group of digital specialists, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts, customer service and corporate services professionals. We share a global purpose to look after travellers, at every step of their journey.

Job flexibility

We understand the importance of making sure that work fits into your life, not the other way around. Our hybrid approach ensures you can maintain work‑life balance with the flexibility of 3 days in the office and 2 days working from home.

Career growth

This is an extremely exciting time for us at Zurich Cover‑More, as we rapidly expand our business across the globe. We’re committed to helping our people thrive through a comprehensive onboarding experience, continuous professional development, and a supportive work environment that empowers growth at every stage of your career.

Take the time you consument, for you and your community

We encourage you to take the time you need when you need it. We offer regular annual and personal leave benefits along with anniversary leave, volunteer leave and a comprehensive paid parental leave scheme.

Travel and work with us

We believe your career should take you places – literally. At Zurich Cover‑More, we support your professional journey and your passion for travel with complimentary travel insurance. So go ahead, start planning your next adventure today!

Investing in your health and your future

We offer a competitive health insurance package with comprehensive mental health coverage, access to an Employee Assistance Program (EAP), and a pension scheme with employer contributions – helping you build a secure and healthy future.

Diversity and inclusion

We respect who you are and thoroughly embrace diversity. Wherever life has taken you, we welcome you to bring your whole self to work. Just be you – because that’s exactly who we’re looking for.

Appy today and let’s go to great places together!