Medical Cannabis Clinic Administrator (Onboarding Team)

Curaleaf International; Sunderland; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading medical cannabis clinic in Sunderland is seeking a passionate Onboarding Coordinator to manage the patient onboarding process. In this full-time role, you'll handle patient queries, maintain electronic health records, and ensure compliance with regulations. The ideal candidate has strong communication skills, attention to detail, and is proficient in IT. Join us to make a meaningful impact in a rapidly evolving healthcare sector.

Qualifications

• Experience handling sensitive, confidential information.
• Ability to maintain a steady workflow under pressure.

Responsibilities

• Answer patient queries via telephone and email.
• Chase further information from patients and medical professionals.
• Schedule patient appointments and handle payment.
• Maintain patients' electronic health records.

Skills

Professional written and verbal communication

Accuracy and organisational skills

Personable and adaptable manner

IT proficiency (MS Outlook, Excel, PPTX, Word)

Attention to detail

Education

Minimum grade C GCSE in English & Maths or equivalent

Job description

Be part of a movement changing lives!

As the UK's leading medical cannabis clinic, Curaleaf Clinic is growing fast - and we're looking for a passionate, detail-driven Onboarding Coordinator to help new patients begin their journey with confidence and care. If you thrive in a role where organisation meets compassion, this is your chance to make a real impact in one of the most exciting and rapidly evolving healthcare sectors.

This role is full time, based on-site at our Sunderland office.

About The Role

As an Onboarding Coordinator, you will be responsible for the full process required to convert perspective patients into current ones in line with internal and external regulations. You will combine Patient Care Records received via post or Zendask, information from an initial triage, and details from our portal to create a full patient profile for each individual we provide a service to.

Duties

• Answering patient queries via telephone and email
• Chasing further information required from both patients and medical professionals
• Scheduling patient appointments and handling payment for these
• Maintaining patients' electronic health records

About You

Ideally, you will have experience of handling sensitive, confidential information in a professional manner. It is essential you have:

• A professional written and verbal communication style
• Strong accuracy and organisational skills
• A personable, adaptable manner
• A high level of IT proficiency (MS Outlook, Excel, PPTX, Word)
• The ability retain close attention to detail and an even work flow in all situations
• Minimum grade C GCSE in English & Maths or equivalent

About Us

At Curaleaf International, we're not just participating in the cannabis industry - we're leading it. Curaleaf International is shaping the future of cannabis through its commitment to research and product excellence. Powered by a strong presence at all stages of the supply chain, its unique distribution network throughout Europe, Canada and Australasia brings together pioneering research with cutting-edge cultivation, extraction, and production. Amidst a rapid growth trajectory, the emphasis on quality and expertise aims to ensure the delivery of safe and legal cannabis.

Curaleaf International's network includes a clinic, pharmacy, and laboratory in the UK; cultivation and EU‑GMP processing facilities in Portugal; an EU‑GMP processing, quality assurance and research site in Spain; Four20 Pharma wholesaler and distributor in Germany; a Polish wholesaler and clinic; and the EU‑GMP producer Northern Green Canada.

Curaleaf International is part of Curaleaf Holdings, Inc., a leading international producer and distributor of consumer cannabis products.

Our Vision

To shape the future of cannabis through our commitment to research and product excellence.

Our Mission

To be the world's leading cannabis company consistently delivering superior products and services and driving the global acceptance of cannabis.

Our Values

Lead & Inspire, Commit to Win, Driven to Deliver Excellence, Customer Obsession, One Curaleaf.