Medical Assistant/Practice Assistant II

Mass General Brigham; Sturminster Newton; On-site; GBP 28,344 - 40,369; Full time

Job summary

Mass General Brigham is seeking a Medical Assistant for their Newton-Wellesley Hospital in Sturminster Newton, England. This role involves a combination of clinical and administrative responsibilities, such as taking vital signs, patient scheduling, and maintaining electronic medical records.

Candidates should have a formal clinical training program background or relevant nursing education. Strong communication and organizational skills are essential for effective patient interactions and support to medical staff.

Qualifications

• Completion of a formal, post-secondary clinical training program (ex. Medical Assistant, EMT, Paramedic).
• CPR training preferred.
• Nursing students must have completed fundamentals of nursing.

Responsibilities

• Assist medical staff in conducting patient assessments.
• Schedule patient appointments and coordinate with healthcare providers.
• Manage incoming calls from patients and external parties.
• Coordinate medication ordering and inventory management.
• Collaborate with interdisciplinary care team members.

Skills

Effective verbal and written communication skills

Knowledge of insurance prior authorization processes

Demonstrated problem-solving skills

Ability to work collaboratively

Strong customer service skills

Proficient in Microsoft Office and electronic medical records

Education

Completion of a formal clinical training program such as Medical Assistant or EMT

Certificate or Associate’s Degree in Medical Assisting from an accredited program

Tools

Epic

Job description

Site: Newton-Wellesley Hospital

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

The MA I is a critical role and provides and/or coordinates a variety of patient services in an ambulatory hospital-based specialty practice under the direction of the Practice Manager. This position is 10% clinical and 90% non-clinical. Direct patient care responsibilities include taking vital signs and documenting pertinent information in the electronic medical record. Non-clinical responsibilities include patient scheduling, referral management, patient outreach, medication coordination, and maintaining patient-related databases. The MA interacts with patients, clinicians, pharmacies, and other support staff and must possess strong interpersonal, organizational, and communication skills.

Patient Care

• Assist medical staff in conducting patient assessments, including obtaining vital signs.
• Prepare examination rooms and ensure they are stocked with necessary supplies and equipment.
• Provide patient literature on substance use disorders, treatment options, and medication management as directed by medical staff.
• Maintain patient confidentiality and always adhere to HIPAA and 42 CFR regulations.

Administrative Support

• Schedule patient appointments and coordinate with healthcare providers as necessary.
• Assist with medical record documentation, including entering patient data into electronic health records (EHR) systems.
• Manage incoming calls and inquiries from patients, healthcare professionals, and external parties.
• Process medication refill requests and coordinate with pharmacies as needed.
• Complete administrative tasks such as filing, faxing, and scanning documents.
• Responsible for collecting copayments.
• Obtain prior authorizations.

Clinic Operations

• Collaborate with medical staff and other team members to ensure efficient clinic operations.
• Assist in maintaining cleanliness and organization of clinical areas, including disposal of biohazardous materials.
• Adhere to infection control protocols and ensure compliance with clinic policies and procedures.

Patient Outreach And Referral Coordination

• Manage referral work queues and ensure timely processing of referrals.
• Coordinate scheduling and communication with patients and providers.
• Conduct outreach to patients regarding referrals, preventive care, follow-up appointments, and treatment engagement.
• Track referral outcomes, outreach efforts, and barriers to care.

Collaboration And Communication

• Collaborate with interdisciplinary care team members to support coordinated patient care.
• Participate in team meetings, case reviews, and care coordination activities.
• Serve as a resource for patients and families navigating treatment and support services.

Medication Coordination And Inventory Management

• Coordinate medication ordering, procurement, inventory management, and storage of specialty medications, including Vivitrol and Suboxone.
• Maintain accurate medication schedules and inventory records.
• Collaborate with providers and pharmacies regarding medication-related questions, refills, and adherence concerns.
• Document medication-related activities and generate reports as needed.
• Ensure compliance with regulatory requirements, pharmacy laws, and institutional policies governing medication management.

Qualifications

Education and Experience

• Required: Completion of a formal, post-secondary clinical training program (ex. Medical Assistant, EMT, Paramedic, Nursing Assistant) OR Matriculation in, or graduate of, an Associate’s or Bachelor’s degree program in nursing (RN). Nursing students must have completed fundamentals of nursing, skills lab, and at least one clinical rotation in medical/surgical nursing.
• Preferred: Certificate, Diploma or Associates Degree in Medical Assisting from an accredited program.

Certification/Training

• CPR training preferred.

Job Knowledge and Skills

• Effective verbal and written communication skills.
• Knowledge of insurance prior authorization processes.
• Demonstrated problem-solving skills.
• Ability to work collaboratively with others.
• Ability to address issues professionally and appropriately.
• Strong customer service skills, including working with patients experiencing complex behavioral health and substance use challenges.
• Proficient computer skills, including Microsoft Office applications and electronic medical record systems (Epic experience preferred).

Physical Environment

The Medical Assistant works in a variety of patient care environments where there may be exposure to communicable diseases and hazardous materials such as blood. Caring for patients also involves exposure to human waste and other unpleasant elements. Other duties may include general cleaning with exposure to dirt, odors, cramped quarters, etc.

Physical Requirements

• Standing Frequently (34-66%)
• Walking Frequently (34-66%)
• Sitting Occasionally (3-33%)
• Lifting Frequently (34-66%) 35lbs+ (w/assisted device)
• Carrying Frequently (34-66%) 20lbs - 35lbs
• Pushing Occasionally (3-33%)
• Pulling Occasionally (3-33%)
• Climbing Rarely (Less than 2%)
• Balancing Frequently (34-66%)
• Stooping Occasionally (3-33%)
• Kneeling Occasionally (3-33%)
• Crouching Occasionally (3-33%)
• Crawling Rarely (Less than 2%)
• Reaching Frequently (34-66%)
• Gross Manipulation (Handling) Frequently (34-66%)
• Fine Manipulation (Fingering) Frequently (34-66%)
• Feeling Constantly (67-100%)
• Foot Use Rarely (Less than 2%)
• Vision - Far Constantly (67-100%)
• Vision - Near Constantly (67-100%)
• Talking Constantly (67-100%)
• Hearing Constantly (67-100%)

Job Details

Remote Type: Onsite
Work Location: 2014 Washington Street
Scheduled Weekly Hours: 32
Employee Type: Regular
Work Shift: Day (United States of America)
Pay Range: $ - $24.94/Hourly
Grade: 3

EEO Statement

4100 Newton-Wellesley Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.