Medical Administrator - Community Paediatrics, Band 3

Gloucestershire Hospitals NHS Foundation Trust; Cheltenham; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare provider in Cheltenham is seeking a dedicated Medical Administrator to provide essential administrative support to their specialist team. The successful candidate will ensure efficient patient care delivery while liaising with patients, relatives, and healthcare professionals. Strong communication and organisational skills are a must, alongside experience in office environments. This position offers a challenging yet rewarding opportunity.

Qualifications

• Educated to GCSE grade C or above in literacy and numeracy.
• Appropriate experience in a hospital or office environment.
• Proficient in hospital computer systems.

Responsibilities

• Provide efficient and confidential administrative support.
• Liaise with patients, relatives, GPs, and staff.
• Work as part of the Administrative Support Team.

Skills

Strong communication skills

Organisational skills

Professional telephone manner

Interpersonal skills

Ability to work flexibly

Attention to detail

Education

GCSE grade C or above in literacy and numeracy

Tools

Microsoft Office packages

Job description

We are looking for a dedicated and professional Medical Administrator to provide efficient and confidential administrative support to the specialist team. This fixed‑term role plays a key part in ensuring the smooth delivery of patient care and specialist services.

Strong communication skills are essential, as the postholder will liaise with patients, relatives, GPs and hospital staff to maintain a high‑quality service for both patients and clinicians. The successful candidate will work as part of the Administrative Support Team and report to the Community Paediatric Administration Lead for the duration of the fixed‑term contract. In return, we can offer you a job where you are valued in supporting our team and making a difference to patients.

Qualifications

• Educated to GCSE grade C or above (or equivalent) in literacy and numeracy
• Appropriate experience in a hospital or office environment
• IT experience of Microsoft Office packages
• IT capable to ensure proficient use of hospital computer systems
• An excellent, professional telephone manner to minimise conflict, resolve queries and maintain the reputation of the organisation when dealing with all calls
• Proven organisational skills with the ability to prioritise workload and to work to deadlines
• Good written and verbal communication skills with a good command and understanding of English, punctuation and grammar
• Good interpersonal skills for dealing with people internal and external to the organisation
• Ability to work flexibly within a team
• Ability to work quickly and accurately
• Ability to use own judgement and initiative as appropriate

We are a very busy department who needs an energetic, but exceptionally organised person to join our team. If you like to be kept busy, enjoy variety and have good attention to detail whilst working under pressure, this will be the ideal role for you.

We are looking to recruit an enthusiastic and highly motivated person (Band 3), who is committed, demonstrates loyalty and is prepared to work hard when necessary to complete all tasks required. Experience in the NHS is desirable, but a willingness to learn and be adaptable is essential.