Medical Administrator Apprentice (£7.55 - £10.00/hour) (Apprenticeship)

GetMyFirstJob Ltd; Manchester; On-site; GBP 18,000 - 22,000; Full time

Job summary

A leading medical practice is seeking a candidate for an Administrative Support role. This position involves various administrative tasks, ensuring effective reception service, and managing patient appointments. The ideal candidate will have strong IT skills, excellent organizational abilities, and a minimum of five GCSEs including English and maths. There is an opportunity for a full-time position upon successful completion of the Business Administrator Level 3 apprenticeship with Medical Pathways.

Benefits

NHS Pension

NHS discounts

Free parking

Qualifications

• 5 GCSEs including English and maths at grade 4/C or above.

Responsibilities

• Provide secretarial and clerical support to clinical staff and practice team.
• Manage appointment requests and ensure efficient reception service.
• Handle patient enquiries and explain procedures.

Skills

Excellent IT skills – knowledge of MS office

Good General office procedures

Good numeracy skills

Ability to prioritise and manage a workload

Well organised with good time management

Education

5 x GCSEs including English and maths at grade 4/C or above

Job description

The successful candidate will undertake a variety of administrative duties to assist in the smooth running of the practice including the provision of secretarial and clerical support to clinical staff and other members of the practice team.

Main Duties

• To have a thorough knowledge of all Practice procedures.
• To work in accordance of written protocols
• Deal with all general enquiries, explain procedures and ensure an effective and efficient reception service is provided to patients and any other visitors to the practice
• Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed
• Using your own judgment and communication skills to ensure that patients with no prior appointment but who need urgent consultation are managed in a logical and non-disruptive manner.
• Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same.
• Receiving patients consulting with members of practice team and maintaining and monitoring the practice appointments system
• Process appointment requests, new and follow-up, from patients via online requests, telephone and in person.
• Deal with visit requests as per Practice protocol
• Process repeat prescription requests in accordance with practice guidelines (paper, telephone and email requests).
• Handing completed repeat prescriptions to patient and checking names and address.
• Process patients change of address via computer data entry.
• Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
• Receive and make telephone calls as required (internal and external).
• Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
• Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter

Company Benefits

• NHS Pension
• NHS discounts
• Free parking

Training

Business Administrator Level 3 apprenticeship standard with Medical Pathways

Qualifications required

• 5 x GCSEs which must include English and maths at grade 4/C or above

Skills required

• Excellent IT skills – knowledge of MS office
• Good General office procedures
• Good numeracy skills
• Ability to prioritise and manage a workload
• Well organised with good time management

Prospects

Upon completion of the apprenticeship, there will be an opportunity to join the team in a Full time position.

Qualification / Standard : ST0070 Business administrator
Duration 16 months