Medical Administrator

Allscreens Nationwide Ltd; Birmingham; On-site; GBP 18,000 - 24,000; Part time

Job summary

West Heath Surgery and West Heath Primary Care Centre in Birmingham seeks a Bank Medical Administrator on a zero hours contract to provide first point of contact for patients, support clinicians, and manage administrative workflows.

You will handle patient inquiries, book appointments, manage messages, data entry, and assist with referrals, while maintaining confidentiality and a tidy reception area; flexible, reliable team player with excellent English and IT skills is essential.

Qualifications

• GCSE English or equivalent Grade C or above.
• RSA II typing/word processing or equivalent.
• Previous experience in a medical receptionist role.

Responsibilities

• Receiving and directing patients.
• Handling telephone and general enquiries.
• Making appointments and taking requests for home visits.
• Taking messages.
• Processing all forms of communication relating to patients.
• Administrative workflow tasks on the clinical system.
• Ensuring work areas are tidy.
• Cash handling.
• Making appointments for medical representatives.
• Making refreshments.
• All forms of data entry and recording relating to patients, including scanning.
• Assisting with onward management of patients (e.g., referrals).
• Assisting clinicians as a chaperone where required.
• Providing administrative support to clinicians and managers.
• Following Health and Safety procedures.
• Any other delegated duties.

Skills

Fluent English

Reading & Writing English

Organisational skills

Self-motivation

Customer service

Interpersonal skills

Telephone etiquette

Education

GCSE English

RSA II typing

Tools

EMIS Web

Job description

[ THIS ADVERT IS FOR THE ROLE OF BANK MEDICAL ADMINISTRATOR AT WEST HEATH SURGERY AND WEST HEATH PRIMARY CARE CENTRE ] The post holder will hold a zero hours contract providing cover for annual leave and peak business periods. The post holder is responsible for providing the first point of contact for patients and act as a focal point of communication between patients, doctors and other medical staff.

Key responsibilities

• 1.Receiving and directing patients
• 2.Handling telephone and general enquiries
• 3.Making appointments and taking requests for home visits
• 4.Taking Messages
• 5.Processing all forms of communication relating to patients
• 6.Administrative workflow tasks on the clinical system
• 7.Ensuring work areas are tidy
• 8.Cash handling
• 9.Making appointments for medical representatives
• 10.Making refreshments
• 11.All forms of data entry and recording relating to patients, including scanning
• 12.Assisting with the onward management of patients as required, e.g. booking further appointments, referrals
• 13.Assisting clinicians as a chaperone where required
• 14.Providing administrative support to clinicians and managers within the organisation
• 15.Follow and adhere to Health and Safety procedures
• 16.Any other delegated duties considered appropriate for the post

Communication

• 1.Communicate effectively to deliver excellent customer service to patients
• 2.Promote effective teamwork with all staff
• 3.Provide appropriate communication to identify problems and solutions promptly

Special Requirements of the post

• 1.An understanding, acceptance and adherence to the need for strict confidentiality

Experience

• 1.Previous experience of working in an office environment
• 2.Previous medical receptionist experience
• 3.Experience of using EMIS Web software

Qualifications

• 1.GCSE English or equivalent Grade C or above
• 2.RSA II typing/word processing or equivalent

Skills

• 1.Proficient in reading and writing English
• 1.Able to speak and understand fluent English to receive and issue instructions concerning patients in English and without the risk of misunderstanding
• 2.Strong organisational skills and ability to maintain complete and accurate record systems
• 3.Ability to work under own initiative and prioritise workload to meet deadlines
• 4.Ability to provide excellent customer service
• 5.Good interpersonal skills
• 6.Good telephone manner

Knowledge

• 1.Good standard of communication both orally and in writing
• 2.A specific understanding of the confidential nature of the work in hand
• 3.Conversant with Microsoft Word
• 4.Understanding of confidentiality and Data Protection Act
• 5.Knowledge of the local area

Personal Qualities

• 1.A willingness to work in a flexible and co-operative manner with colleagues
• 2.Ability to work as a team or on own initiative
• 3.Ability to cope with change
• 4.Reliable
• 5.Good time keeper
6.Friendly and approachable
• 7.Willingness to undertake a DBS check
• 8.Willingness to undertake training
• 9.Able to cope under pressure