Media Trading & Client Services Manager

Insticator, Inc.; Greater London; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading advertisement technology firm in Greater London seeks a Media Trader & Client Services Manager to lead campaign strategy and client management. You will be responsible for programmatic media trading, delivering insights, and optimizing campaigns across various channels. Ideal candidates have 5+ years of related experience and strong analytical skills. This position offers innovative challenges and a collaborative environment.

Benefits

Access to industry-leading tools

Flexible working arrangements

Professional development support

Qualifications

• 5+ years of experience in programmatic media buying, ad ops and client service.
• Hands-on experience in one or more DSPs.
• Excellent communication skills with the ability to translate campaign data into client-ready insights.

Responsibilities

• Act as the primary day-to-day contact for clients, ensuring delivery against media objectives.
• Plan, set up, and optimise programmatic campaigns across multiple DSPs.
• Deliver weekly and post-campaign reporting with actionable insights.

Skills

Programmatic media buying

Client management

Data analysis

Communication

Team collaboration

Tools

Adform

Freewheel

The Trade Desk

DV360

Job description

About the COOL company

At the COOL company, we believe in creating a win-win environment where everyone benefits. We are committed to ensuring users, publishers, franchisees, and advertisers all have a better experience and achieve more than they ever thought possible through our innovation, advanced AI, groundbreaking advertising technology, and teams of inspired experts. Our every move, expansion, acquisition, and upgrade is done to provide that better experience for an ever-growing list of satisfied clients and users all over the world.

COOL Media products under the COOL company include DCO & Creative Automation, a data‑driven, creative ad server capable of personalizing, automating, measuring, and optimizing digital ads and placements for advertisers; Franchise & Multi‑Location, a complete advertising management platform for franchise and network businesses; Media & Attribution, a managed service solution for agencies and brands to reach and measure audiences; Publisher Experiences, a premier SSP and engagement platform for publishers; and Supply‑Side Platform, delivering website and app publishers everything they need to maximize their ad revenue.

Coming soon in 2026, COOL AI is a next‑generation advertising platform that builds, buys, and optimizes digital ad campaigns faster and smarter using AI. It automates every step of the media journey—from generating ad creatives to launching campaigns and optimizing performance across channels like Google and Facebook. With no agency fees or waiting, COOL AI helps brands maximize ROI through data‑driven strategy, automated creative generation, and real‑time performance measurement.

Collectively, the COOL company reaches over 350 million consumers monthly across their network of premium publishers and advertisers, including Disney, Hyundai, Air France, Kohler, Suzuki, Acer, Pearle Vision, Trek, Brita, Viking Cruises, MLB, Playmaker, Blitz, Evolve Media, and more. Under the former umbrella of Insticator, the COOL company is a proud 7x recipient of the Inc 5000 list of America’s fastest‑growing private companies, a 2x recipient of Deloitte’s Fast 500, recognized on Crain’s New York Fast 50 list, recognized by Digiday’s Digiday Media Awards as a company working to modernize digital media, and awarded as one of AdWeek’s Top 10 Fastest Growing Solution Providers globally.

Our Core Values

At the COOL company, we believe in being C.O.O.L.:

Creative - we look to find solutions that others can’t and new ways of doing things that are smarter, faster, better and more efficient.

Open‑minded - we’re always evolving and keep an open mind as to new ways of doing things, new solutions and new processes that can help us.

Optimistic - The glass is always half full :) as a growing tech startup we’re always faced with new challenges, we overcome them because we see them as opportunities.

Leaders - We look for drivers, people who like to set the pace of the organization, who don’t simply go with the flow, you’re setting a fast impact pace and holding others to it. We look for speed, impact, and setting the industry benchmark.

We creatively integrate new elements in innovative combinations, fueled by our optimism to drive success. Our open‑mindedness allows us to embrace new ideas and approaches, empowering us to lead our industry through bold initiatives. That’s the attitude we bring to work with us every day, and it’s what we expect from everyone who works here.

That’s just part of the values that drive us to greatness. We also believe in this trio of truths that inform every decision we make and everything we do:

• Sleeves Up: At the COOL company, we provide you with the autonomy and creativity needed to own your role. We encourage iteration where necessary so that you can drive massive impact.
• 100% Viewability: The COOL company is passionate about open feedback at all levels of the company. This allows us to fail fast, create in real‑time, and build an open company culture.
• Be Defiantly Great: We’re defiant, and that’s in our blood. Challenging the status quo is a central part of who we are. We’re capable of much more than what others deem impossible.

About the Role

The Media Trader & Client Services Manager is a dual‑function role blending hands‑on programmatic media trading with end‑to‑end client relationship management. You’ll lead campaign strategy, activation, optimisation, and performance reporting across BVOD, CTV, Display, DOOH, Audio, and Video channels, while managing client communications, insights, and business growth. This is a great opportunity for someone with hands‑on campaign experience who is ready to take the next step into client strategy, planning and execution.

Key Responsibilities

Client Management & Strategy

• Act as the primary day‑to‑day contact for clients, providing strategic guidance and ensuring delivery against media objectives.
• Join client meetings, briefings, and performance reviews with confidence and clarity.
• Translate client goals into actionable media plans, working across programmatic platforms and audience strategies.

Campaign Management & Trading

• Plan, set up and optimise programmatic campaigns across multiple DSPs (Adform, Freewheel, Amazon, StackAdapt, etc.).
• Curate supply with leading SSPs.
• Manage campaign trafficking, tag QA, pacing and delivery across channels.
• Adjust bids, audiences, and creatives to achieve KPIs (VCR, CTR, CPA, ROAS).
• Partner with creative and tech teams to activate and QA DCO and pixel integrations.

Performance & Reporting

• Deliver weekly and post‑campaign reporting with actionable insights.
• Analyse performance data via log‑level and platform dashboards (GA4, Adform, IAS, MOAT, etc.).
• Present results and optimisation recommendations to clients and internal stakeholders.
• Help interpret data and explain media effectiveness, including CPMs, CTRs, VCRs, CPA and ROAS.
• Support testing strategies, audience insights, and ongoing performance improvements.

Team Collaboration

• Work closely with senior team members to support account growth and campaign innovation.
• Contribute to internal process improvement and innovation initiatives.
• Collaborate closely with internal trading, ad ops, analytics and product teams across multiple time zones.
• Assist with onboarding new clients, preparing presentations, and participating in QBRs and pitch responses.

Skills & Experience

• 5+ years of experience in programmatic media buying, ad ops and client service.
• Hands‑on experience in one or more DSPs (Adform, Xandr, The Trade Desk, DV360, Freewheel, etc.).
• Understanding of campaign metrics, optimisation levers and verification tools (IAS, MOAT, DV).
• Excellent communication skills with the ability to translate campaign data into client‑ready insights.
• Well‑organised, proactive, and able to manage multiple campaigns and deadlines.
• Familiarity with DCO, log‑level data and attribution frameworks is advantageous.
• Team player who thrives in a collaborative, fast‑paced environment.

Why Join Us

• Work across innovative campaigns using the latest in programmatic tech.
• Access to industry‑leading tools, platform certifications, and professional development support.
• Join a dynamic, supportive team that values curiosity, ownership, and creativity.
• Flexible working arrangements and a culture that values both results and wellbeing.