Media Planning & Orchestration Manager

jlp; Greater London; Hybrid; GBP 47,000 - 74,000; Full time

Benefits offered by this job

Night Premium

Job summary

John Lewis Partnership is seeking a Media Planning & Orchestration Manager to coordinate day-to-day briefing, tracking, and optimisation of campaigns across Central and Retail networks. You will liaise with our media agency and internal teams to land clear briefs and ensure campaigns meet KPIs and Go/No-Go criteria.

This permanent, hybrid role based in London requires 35 hours per week, with 2-3 days in the office. Night premium applies after 22:00.

Qualifications

• Proven experience in media planning, account executive, or marketing campaign coordination.
• Hands-on experience working with external media or creative agencies.
• Foundational understanding of setting campaign benchmarks, KPIs, and structured tests.
• Proficient with modern collaborative tools (Google Workspace, project management boards).
• Strong experience in briefing agencies and evaluating multi-channel media plans.

Responsibilities

• Coordinate the day-to-day briefing process with our media agency.
• Support the tracking and execution of both Central and Retail media plans.
• Ensure that clear KPIs are embedded into every agency plan and monitor performance for optimisations.
• Coordinate the operational setup of Test & Learn plans and data capture.
• Act as day-to-day liaison for Category and Marketing teams and manage assets.
• Maintain and own the master deployment calendar across channels.
• Facilitate the end-to-end Post-Campaign Evaluation with the agency and internal teams.
• Take ownership of personal development and stay up to date on media trends.

Skills

Media planning

Campaign coordination

Stakeholder briefing

KPIs & test & learn

Google Workspace

Agency liaison

Multi-channel campaigns

Tools

Google Workspace

Project management boards

Job description

About the Role

The Media Planning & Orchestration Manager is the functional engine driving the day-to-day coordination, execution, and optimisation of our media campaigns. Taking a channel-agnostic and customer-centric view, you will support the seamless delivery of campaigns across both Central (brand) and Retail (supplier) media networks. You will act as a primary operational contact for our media agency, helping to land clear briefs, track campaign-specific KPIs, and execute Test & Learn activities. By collaborating closely with Category and Marketing teams, you ensure plans are delivered efficiently, on time, and optimised for clear customer outcomes.

As a Partner in our unique employee-owned business, you will drive operational excellence and continuous improvement across all live media deployments.

Key Responsibilities

• Coordinate the day-to-day briefing process with our media agency. Review agency proposals to ensure they accurately reflect the campaign brief and align with the wider media strategy
• Support the tracking and execution of both Central and Retail media plans, ensuring a holistic, joined-up view of the live media calendar
• Ensure that clear, pre-defined KPIs are embedded into every agency plan before launch, and monitor performance in-flight to suggest optimisations
• Coordinate the operational setup of campaign-specific Test & Learn plans, tracking variables and ensuring data is cleanly captured for analysis
• Act as the day-to-day liaison for Category and Marketing teams, providing visibility on media plans, answering queries on suitability, and gathering necessary campaign assets
• Maintain and own the master deployment calendar across all channels, ensuring it serves as an accurate, up-to-date single source of truth for the wider business
• Facilitate the end-to-end Post-Campaign Evaluation (PCE) process with the agency, ensuring performance data and T&L insights are compiled and shared back with internal teams
• Take ownership of personal development, staying up to date on media trends and proactively collaborating with peers to improve marketing processes

Essential Skills and Experience

• Proven experience in a media planning, account executive, or marketing campaign coordination role, either agency-side or in-house
• Hands-on experience working with external media or creative agencies to deliver campaigns
• Foundational understanding of setting campaign benchmarks, KPIs, and structured marketing tests
• Proficient with modern collaborative tools (e.g., Google Workspace, project management boards)
• Strong, proven experience in briefing agencies and critically evaluating multi-channel media plans

Desirable Skills and Experience

• Experience working in a fast-paced retail or e-commerce marketing environment
• Familiarity with shopper marketing, trade marketing, or Retail Media networks
• Direct experience coordinating or tracking multi-channel campaigns (e.g., paid social, digital display, search, or retail media)
• Line management experience

Benefits

• In addition to your contractual pay, any time worked between 22:00 - 06:00 will attract Night Premium at a rate of £5.25 per hour. This will also apply to existing Partners who have enrolled onto Enhanced Hours Premium arrangements.

Compensation

Salary: £47,000.00 - £73,500.00 per annum dependant on skill and experience

Pay: £47,000.00 - £73,500.00 Annual

Contract Type

Contract type: This is a permanent position

Contract Type: Permanent

Hours of Work

35 hours per week

Hours of Work: 35 hours a week, Monday to Friday

Location

Your home location will be our London, Pimlico Head Office

Where You'll Be Working: London Central Office, 1 Drummond Gate, London, , SW1V 2QQ

Hybrid Working

This is a hybrid working role. The expectation is a minimum of 2-3 days per week in the office as team collaboration is critical in this role - core days are Wednesday and Thursday

Closing Date

Closing Date: September 12, 2026

Job Level

Job Level: Partnership Level 7

About the Partnership

We're the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We're not just employees, we're Partners, driven by our purpose to build a happier world. As we look to our future, there's never been a more exciting time to join us.

We're ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.

As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.

We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we're free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.

As Partners, we make all the difference. And, we